I recently updated my MacBook Pro M1 14-inch 2021, purchased in June 2022, to the latest MacOS Sonoma. Following the update, I encountered persistent issues with the Finger ID and the laptop's tendency to restart unexpectedly. Initially attributing the problems to a potential software glitch, I downgraded to MacOS Ventura in an attempt to resolve the issues, only to find the issues persisting.
Seeking assistance, I contacted Apple Support, who conducted a diagnostic check and identified several error codes: Power port PPP020, Touch ID sensor BMT004, BMT005, BMT003, and fan issues PF003, PPF004, PPF001. They recommended scheduling an appointment with the Genius Bar, which I promptly did. During the Genius Bar examination, they ran diagnostics that confirmed the aforementioned issues.
Expressing my assurance that I hadn't caused any physical damage to the laptop, I emphasized my belief that the problems stemmed from either software or hardware issues on Apple's end. However, they informed me that my warranty had expired and suggested I should have purchased AppleCare. While understanding their perspective, I maintained that the root cause was the software upgrade.
The initial estimate for repair costs was quoted at $795, with potential additional charges. However, they proposed an alternative solution of flushing or reinstalling the drivers, which appeared to temporarily resolve the fan issue. Nevertheless, the problems with the power port and Finger ID persisted.
Upon returning home, I noticed that while the restarting issue had resolved, the Finger ID problem remained unresolved. Running another diagnostic check confirmed the persistence of the same issues. Researching online, I discovered numerous similar complaints from other MacBook Pro M1 users, indicating potential product defects.
As a long-time Apple customer since 1998, I am very disappointed by Apple's handling of the situation, particularly given the premium price tag of $1999, excluding taxes, I'm uncertain about the next steps. However, considering legal action under consumer protection laws seems like the only recourse to address the situation and prevent further mistreatment of consumers. I hope to gather support and insights from others experiencing similar issues to strengthen my case and advocate for fair treatment from Apple. Any assistance or advice would be greatly appreciated. Thanks,
Seeking assistance, I contacted Apple Support, who conducted a diagnostic check and identified several error codes: Power port PPP020, Touch ID sensor BMT004, BMT005, BMT003, and fan issues PF003, PPF004, PPF001. They recommended scheduling an appointment with the Genius Bar, which I promptly did. During the Genius Bar examination, they ran diagnostics that confirmed the aforementioned issues.
Expressing my assurance that I hadn't caused any physical damage to the laptop, I emphasized my belief that the problems stemmed from either software or hardware issues on Apple's end. However, they informed me that my warranty had expired and suggested I should have purchased AppleCare. While understanding their perspective, I maintained that the root cause was the software upgrade.
The initial estimate for repair costs was quoted at $795, with potential additional charges. However, they proposed an alternative solution of flushing or reinstalling the drivers, which appeared to temporarily resolve the fan issue. Nevertheless, the problems with the power port and Finger ID persisted.
Upon returning home, I noticed that while the restarting issue had resolved, the Finger ID problem remained unresolved. Running another diagnostic check confirmed the persistence of the same issues. Researching online, I discovered numerous similar complaints from other MacBook Pro M1 users, indicating potential product defects.
As a long-time Apple customer since 1998, I am very disappointed by Apple's handling of the situation, particularly given the premium price tag of $1999, excluding taxes, I'm uncertain about the next steps. However, considering legal action under consumer protection laws seems like the only recourse to address the situation and prevent further mistreatment of consumers. I hope to gather support and insights from others experiencing similar issues to strengthen my case and advocate for fair treatment from Apple. Any assistance or advice would be greatly appreciated. Thanks,
