An on and off problem with my PowerBeats Pro ha recently gotten worse. When I take them out to wear, the left unit won’t sync, and it turns out it has run down its battery in the case: R is at 100% but L is at 0%. If I re-seat it and watch it like a hawk it will charge enough for me to use, but I’m guessing there’s a bad connection with the case or something because this often happens when I go to use them (several times a week when running). Is this a known issue and are there any fixes? I love these headphones for running and this is just so annoying.
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PowerBeats Pro battery running down in case?
- Thread starter Ill_Dottore
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It’s a known issue. Been there, sent them back to Apple twice. First time, they seemingly just ran a diagnostic. Second time, they replaced the earbuds. I’m curious if it’s just a hardware issue, i.e. sporadic crappy components kneecapping an otherwise good product. Alternatively I also wonder if it’s user related. I wore mine almost exclusively to exercise and I sweat HARD. I wonder if the sweat did them in. First three months with them were great. Downhill after that.
Oh huh I sweat a ton too. How disappointing. They’re well over a year old so I suppose I have no recourse at this point. But my spouse is getting some for Christmas and I’ll make sure we take them in at the first sign of trouble.
If you bought the PBP with a credit card that offers extended warranties on electronic purchased with it, you could make a claim. You’d need the receipt as well.
It’s sooo annoying. I really love them for exercise but yet again I’ve experienced the right one being dead despite being firmly seated in the case. So glad I can file a claim with my credit card company. I expect more from Apple than this. I’ve had $50 earbuds that were less trouble than these.
I've also experienced this problem. I've found that it's usually because they are not seated properly on the contacts in the case. Or when you close the case they get dislodged from the contacts. Sometimes adjusting the ear loops can make them fit better in the case. But I've noticed they seem to get more touchy over time. It really seems to be just bad design unfortunately.
Yeah I’m pretty determined when I put them back in the case to make sure they contact the terminals. Listen and feel for the click, look for the light to change from white to red, double check again. What I need to do, but won’t, is check on them periodically like a petulant teenager to make sure they’re doing what they’re supposed to be doing when in the case, charging. Agreed on it’s just a bad design.
Yeah it’s definitely super annoying when they just randomly decide to connect while they’re still in the case. Ugh!
Yeah, this has been a known issue since release. No matter how careful I am to ensure a good contact and they're showing charging, its still common for me to pick them up to go for a run only to find one of them totally dead.
I have a pair of APP and they fit way better than regular AirPods, but there’s no way they will stay in my ears when I’m exercising. I absolutely need something that has an ear hook for working out.
I get it. Fortunately mine do stay in, but I suspect you are an avid runner and that probably makes a lot of difference in your needs. I liked the PBB, the quality just wasn’t what I hoped for. I think the fourth pair was the one they switched me to APP. It wasn’t like I was whining about small things, the issues were making them unusable.
Not to beat a dead horse but here are some screen shots of the state I found my PBP today. I haven’t used them in over 2 days. Both earbuds were firmly seated on the contacts. The contacts are clean. Even so the right side doesn’t show it’s charging despite being in the case and the case being plugged into power. It’s just a mess.
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I've been injured so haven't been using these as much, but have been slowly getting back in to things these last few weeks. And each and every day I have an issue with these not being charged.
No matter how careful I am about re-seating them in the case, I'll come back to find one of them (its always just one of them) to be out of charge. And when using airplay in the house, the tell-tale sign that one isn't seated right is that I'll have the option to put audio to one of them - so its sitting active in the case just running the battery down.
Has anybody had luck with Apple replacing these out of warranty or is a credit card company the only recourse? And presumably the flaw still exists on these manufactured recently, there's not been any tweaks to resolve this I take it?