Usually if I try to print the paper will stop just under the print head. Then flash the paper feed lamp.
Some times it will print letter size ok. Some times it stop with paper under head. some times it prints but it takes 3-5 minutes per page and the output looks terrible.
When I print tabloid (11x17). It usually stops with paper under the head. Occasionally it will print really slow (5 minutes per page). A some times it will print properly.
Had to turn off detect media checkbox.
Running Window 7. Software doesn't detect any problem with printer.
IT department is dragging feet to deal with it.
Also its a pain to change paper (letter <-> tabloid).