I purchased 2 songs the other night (my first 2) from the iTunes Music store. The first song is fine but the second song has a 2 second gap, a blank spot, at 1 minute 31 seconds that is not part of the song and shouldn't be there.
After a bit of searching I contacted the iTMS and told them the song was damaged and asked for either a refund or a new undamaged file. They responded by having me dowload the file a second time.
I was shocked to discover that no one at the iTMS checked the file before contacting me as the new download still contained the same 2 second gap.
I contacted Apple again and this time they decided to refund my $.99.
I just checked the iTMS and the song in question is still being sold with, I am assuming until told otherwise, the gap included.
Now, my questions are A) Does Apple have a clear policy with regards to damaged/corrupt media B) Will Apple contact others who bought the file and may not know the gap is a mistake or may not know how to obtain a refund C) Will apple remove damaged songs from their site until they are fixed D) When fixed will Apple notify those who received a refund for a damaged song that a new file is available?
Has anyone else had a similar problem?
Right now I am not confident in the quality of Apple's service and feel I cannot yet recommend it to others until I know their policies.
Craig
After a bit of searching I contacted the iTMS and told them the song was damaged and asked for either a refund or a new undamaged file. They responded by having me dowload the file a second time.
I was shocked to discover that no one at the iTMS checked the file before contacting me as the new download still contained the same 2 second gap.
I contacted Apple again and this time they decided to refund my $.99.
I just checked the iTMS and the song in question is still being sold with, I am assuming until told otherwise, the gap included.
Now, my questions are A) Does Apple have a clear policy with regards to damaged/corrupt media B) Will Apple contact others who bought the file and may not know the gap is a mistake or may not know how to obtain a refund C) Will apple remove damaged songs from their site until they are fixed D) When fixed will Apple notify those who received a refund for a damaged song that a new file is available?
Has anyone else had a similar problem?
Right now I am not confident in the quality of Apple's service and feel I cannot yet recommend it to others until I know their policies.
Craig
