This seems to me to be a pretty major (and I would’ve thought easily fixable!) bug. I know there are others here who use Airmail, so I wanted to share in hopes it saves you some of the problems I’ve had.
By design, when you receive an email that’s not the first in its chain - i.e. it’s a reply or a forward - Airmail only displays the most recent email in the chain, and hides all the previous parts beneath a little ellipsis button. If you click the ellipsis button, it displays the past emails in the chain with each preceded by some text outlining the basic time/sender info, e.g. ’On Tue, Dec 19th, 2017 at 1:58pm, [sender] wrote:’. Cool. Fine.
The problem is that when Airmail is deciding where to put the ellipsis button and thus which part of the email to show you and which to hide, it seems to just find the first sentence that starts with the word ‘On’ and cuts it off there, whether it's the time/sender info or just part of the email. You won’t see that sentence or anything after it unless you happen to click the ellipsis. If you don’t, you’ll have no idea you missed something. Yikes.
Here's an example of what Airmail (MacOS) shows for an example email I sent myself: https://i.imgur.com/4j3nO6h.png
and here's what you see after clicking the ellipsis - note the rest of the email that was cut off previously: https://i.imgur.com/0zsDYaf.png
I reported this through their online chat system in May, and again at the start of November (where I was assured it would be marked high priority). Still nothing.
So, I don’t know. If you’re using Airmail, be aware, I guess. I’ll be switching to something else, which I should’ve done 6 months ago.
By design, when you receive an email that’s not the first in its chain - i.e. it’s a reply or a forward - Airmail only displays the most recent email in the chain, and hides all the previous parts beneath a little ellipsis button. If you click the ellipsis button, it displays the past emails in the chain with each preceded by some text outlining the basic time/sender info, e.g. ’On Tue, Dec 19th, 2017 at 1:58pm, [sender] wrote:’. Cool. Fine.
The problem is that when Airmail is deciding where to put the ellipsis button and thus which part of the email to show you and which to hide, it seems to just find the first sentence that starts with the word ‘On’ and cuts it off there, whether it's the time/sender info or just part of the email. You won’t see that sentence or anything after it unless you happen to click the ellipsis. If you don’t, you’ll have no idea you missed something. Yikes.
Here's an example of what Airmail (MacOS) shows for an example email I sent myself: https://i.imgur.com/4j3nO6h.png
and here's what you see after clicking the ellipsis - note the rest of the email that was cut off previously: https://i.imgur.com/0zsDYaf.png
I reported this through their online chat system in May, and again at the start of November (where I was assured it would be marked high priority). Still nothing.
So, I don’t know. If you’re using Airmail, be aware, I guess. I’ll be switching to something else, which I should’ve done 6 months ago.