IUP is an absolute cluster**** from Apple. No one at Apple even seems to know what the damn program is.
But anyways, if you were one of the many people that tried using your Apple Card this morning for the pre-order, and weren't able to, you can get your payment method changed back to an Apple Card, IF you can get hold of the right person at Apple Support. When I called an hour ago, I was advised by the Apple support person that they cannot change the payment on the order, and that I'll have to cancel the order and replace with a new one with the Apple card as the selected payment. I was assured that I would not lose my upgrade or my spot for launch day delivery.
This should've been a red flag for me, but I said what the hell, it's Apple so they probably have a way to hold my spot for me. But alas, upon cancelling, I not only lost my launch day delivery, but also my ability to upgrade. Upon hearing this, the support person on call panic transferred me to someone else, who obviously wasn't the right person, who then once again transferred me to someone else who was finally able to give me the right information.
She told me that they can internally reset the pre-order and change the payment method, but since I was given the wrong information and my order was cancelled, she could no longer do that for me. After spending an hour on the phone with her, I was finally able to get the hold on my non-apple card credit card release, and hopefully, by tomorrow my upgrade eligibility will be reset. But that sucks anyway because now I won't get my new phone until November and will likely have to pay extra next to upgrade on time. FFS Apple, get your **** together and start taking this program seriously if you want people to use it.
TL;DR: If you're trying to get your payment method changed, DO NOT listen to whatever ******** the support person is telling you, ESPECIALLY if they're telling you to cancel your order.
But anyways, if you were one of the many people that tried using your Apple Card this morning for the pre-order, and weren't able to, you can get your payment method changed back to an Apple Card, IF you can get hold of the right person at Apple Support. When I called an hour ago, I was advised by the Apple support person that they cannot change the payment on the order, and that I'll have to cancel the order and replace with a new one with the Apple card as the selected payment. I was assured that I would not lose my upgrade or my spot for launch day delivery.
This should've been a red flag for me, but I said what the hell, it's Apple so they probably have a way to hold my spot for me. But alas, upon cancelling, I not only lost my launch day delivery, but also my ability to upgrade. Upon hearing this, the support person on call panic transferred me to someone else, who obviously wasn't the right person, who then once again transferred me to someone else who was finally able to give me the right information.
She told me that they can internally reset the pre-order and change the payment method, but since I was given the wrong information and my order was cancelled, she could no longer do that for me. After spending an hour on the phone with her, I was finally able to get the hold on my non-apple card credit card release, and hopefully, by tomorrow my upgrade eligibility will be reset. But that sucks anyway because now I won't get my new phone until November and will likely have to pay extra next to upgrade on time. FFS Apple, get your **** together and start taking this program seriously if you want people to use it.
TL;DR: If you're trying to get your payment method changed, DO NOT listen to whatever ******** the support person is telling you, ESPECIALLY if they're telling you to cancel your order.
