[Q] Macpro M1 (june 2022) 16 inch display developed issue, Apple is asking $900 to fix

[mac2024]

Bottom left of the display has dark corner. When mouse is moved, it slightly flickers.
I am pretty sure this is a manufacturing defect that develops over time (great for Apple, that it is a few month after warranty expires on this almost 4,000$ device).
There is no damage to the screen, no visible marks, no spills, nothing.

I booted into safe mode, and the problem is there. The problem is not there when connected to external display.

Contacted Apple twice, first locally and then online. In both instances I was told that Apple will not evaluate if this is a manufacturing defect. And that the only way Apple will get involved if I pay them about $900 to replace the display.

I had experience with Nikon when an out-of-warranty consumer DSLR stopped working, the agreed to take in -- evalute and then provide cost estimate (and then i can decide to take it back if I do not want to pay the cost). Apple does not seem to give their customers these choices.

What are my options (if any)?

 

[mode11]

1. Just continue using the laptop.

2. Pay Apple $900 to fix it.

3. Sell it and buy another one.

 

[dmccloud]

Bottom left of the display has dark corner. When mouse is moved, it slightly flickers.
I am pretty sure this is a manufacturing defect that develops over time (great for Apple, that it is a few month after warranty expires on this almost 4,000$ device).
There is no damage to the screen, no visible marks, no spills, nothing.

I booted into safe mode, and the problem is there. The problem is not there when connected to external display.

Contacted Apple twice, first locally and then online. In both instances I was told that Apple will not evaluate if this is a manufacturing defect. And that the only way Apple will get involved if I pay them about $900 to replace the display.

I had experience with Nikon when an out-of-warranty consumer DSLR stopped working, the agreed to take in -- evalute and then provide cost estimate (and then i can decide to take it back if I do not want to pay the cost). Apple does not seem to give their customers these choices.

What are my options (if any)?


View attachment 2386912

Unless there have been a multitude of reports of the same issue occurring, there is no reason why Apple or any other manufacturer would automatically declare that a manufacturing defect. Even if it was a manufacturing defect, it would have to either a) be within the one year warranty or b) be a sufficiently widespread issue to warrant a separate repair program before the repair would be covered.

 

[FreakinEurekan]

Looks like a fractured backlight to me. If you don't have AppleCare+, there's gonna be a OOW repair charge.