Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
Has anyone else experienced QC issues with the M1 iPad Pros this year or am I the unluckiest Apple customer right now? I’ve gone through three 12.9s, all with notable problems. First one had a small dent on the bottom corner out of the box; second one had an overly loose power button that would rattle when shaking the iPad gently, by far the loosest button I’ve ever seen on an Apple device and felt like it was going to fall off at any moment. The third one had a dead pixel on the bottom part of the screen near the middle. Sure fun playing the exchange lottery… :oops:

D804EA41-78D8-4433-82C4-A2DD2FE4D236.jpeg
45448D5E-157B-4C2E-A8DD-D4D7D7B7C60A.jpeg
 
  • Sad
Reactions: MaxGolden12

MaxGolden12

macrumors 6502
Aug 1, 2020
477
1,027
Sadly, this seems to be the norm with Apple’s QC these days. As I’ve mentioned a few times before here on MR, I exchanged a few 11 inch 2020 models last year due to various out of the box defects as well. It comes down to how much patience you have because at those prices, they really should be pristine out of the box.
 

ericwn

macrumors G5
Apr 24, 2016
12,118
10,912
Sucks but can happen anywhere. My M1 iPad has none of this. Good luck next time!
 

VaruLV

macrumors 6502a
Mar 25, 2019
636
561
Visually mine appears to be good, didnt inspect lcd itself looking for dead pixels. Its got 2 years warranty for all I care in regards to lcd, in case some appear I will simply get it replaced.
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
Third replacement, engraved this time, and another dead pixel out of the box. Two iPads in a row with dead pixels. Onto a fourth replacement!!

E6877CDF-3837-40AF-9994-D39C6557C9C6.jpeg
 

MaxGolden12

macrumors 6502
Aug 1, 2020
477
1,027
Third replacement, engraved this time, and another dead pixel out of the box. Two iPads in a row with dead pixels. Onto a fourth replacement!!

View attachment 1828546

You’ve got to be the unluckiest when it comes to Apple and their QC lol. Or maybe their QC is that bad. Especially taking your posts last year into consideration. It’d be easy to say you’re way too picky at this point, but these do seem to be real issues, as dents and dead pixels are certainly unacceptable out of the box.
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
You’ve got to be the unluckiest when it comes to Apple and their QC lol. Or maybe their QC is that bad. Especially taking your posts last year into consideration. It’d be easy to say you’re way too picky at this point, but these do seem to be real issues, as dents and dead pixels are certainly unacceptable out of the box.
I know right!? It’s becoming quite comical at this point. I’m really inclined to get a Samsung tablet or any other brand at this point, but I’m pretty deeply entrenched in the Apple ecosystem. And Apple products are as good as any when they work properly. It‘s just too bad they seem to do hardly any QC before boxing up new stuff at the factory. Given my experience, I’m willing to bet there’s a lot of iPad owners out there who don’t do screen checks out of the box who have unnoticed dead pixels on their devices.
 
  • Like
Reactions: MaxGolden12

slplss

macrumors 6502a
Nov 2, 2011
946
1,010
EU
I had two iPP XDR’s (returned first for better student discount), no issues (tested screens for RGB too). Sucks, but Apple will always try to the customer happy with replacements. You can’t roll a bad Apple for the 4th time in a row, can you?
CAN YOU? (squeaky fanboy noises intensifies)
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
I had two iPP XDR’s (returned first for better student discount), no issues (tested screens for RGB too). Sucks, but Apple will always try to the customer happy with replacements. You can’t roll a bad Apple for the 4th time in a row, can you?
CAN YOU? (squeaky fanboy noises intensifies)
5th time actually. That’s the million dollar question lol. You can bet I’ll report back either way.
 
  • Wow
Reactions: slplss

sracer

macrumors G4
Apr 9, 2010
10,405
13,290
where hip is spoken
I know right!? It’s becoming quite comical at this point. I’m really inclined to get a Samsung tablet or any other brand at this point, but I’m pretty deeply entrenched in the Apple ecosystem. And Apple products are as good as any when they work properly. It‘s just too bad they seem to do hardly any QC before boxing up new stuff at the factory. Given my experience, I’m willing to bet there’s a lot of iPad owners out there who don’t do screen checks out of the box who have unnoticed dead pixels on their devices.
There has been a decline in the quality of iPads. But the thing to keep in mind is that not every unit will exhibit this decline. Don't let others convince you to ignore your first-hand experiences.... just as your experiences don't invalidate someone's perfect track record with iPads.

It started with the 1st gen 12.9 iPad Pro... and it took nearly 2 years for the issues to appear in some units... touch disease and the white spot. Since then, all iPads with larger than 9.7" laminated screens were prone to the white spot... again, not all, but that is something that didn't happen to iPad before.

I managed to trade my 12.9 Pro in just as it began to suffer from touch disease. After that, I refrained from buying those larger iPads.

I've owned nearly every generation iPad (except for the iPad 3, and Air 1) and never had any quality issues. No dead pixels, no hot pixels, no backlight bleed, no nicks or dings out-of-the-box. My original iPad is still functioning today (as a digital picture tube for a vintage TV) and my iPad 2 still serves as a dedicated iCade and pinball machine. My Mini 4, Mini 5, and 6th gen iPad were in perfect condition out of the box, and continue to be.

Given my experiences and what I've concluded, the only iPad I will consider buying is the 8th gen (if it is the last of that form-factor) or the 9th gen if it is the same as the 8th.

Let your first-hand experiences guide your decisions.
 

Sensamic

macrumors 68040
Mar 26, 2010
3,072
689
How many dead pixels does an iPad have to have in order for Apple to allow a replacement or refund?

I bought an iPad Air 4 and it has 3 visible dead pixels.
 

MaxGolden12

macrumors 6502
Aug 1, 2020
477
1,027
How many dead pixels does an iPad have to have in order for Apple to allow a replacement or refund?

I bought an iPad Air 4 and it has 3 visible dead pixels.

It's hard to find a concrete answer to this. It might vary depending on the device and where you live. But if you're within the return window, you can simply return it for a refund and buy a new one.

3 dead pixels sounds like a lot to me, so if you're outside the return window, I would definitely contact Apple or go to an Apple Store to see if they'll replace it.
 

smoking monkey

macrumors 68020
Mar 5, 2008
2,363
1,508
I HUNGER
It started with the 1st gen 12.9 iPad Pro... and it took nearly 2 years for the issues to appear in some units... touch disease and the white spot. Since then, all iPads with larger than 9.7" laminated screens were prone to the white spot... again, not all, but that is something that didn't happen to iPad before.
Is this a fact or just your feeling based on things you've read and personal experience? That ALL ipads with screens over 9.7 are likely to suffer from it? But then you say NOT ALL...?
You say, "were", has this problem now been fixed?
I just bought an ipad Air 4 in March. I do have Applecare, but so far it has been perfect. Maybe I should keep an eye out in the future before my two years warranty is up.

How many dead pixels does an iPad have to have in order for Apple to allow a replacement or refund?

I bought an iPad Air 4 and it has 3 visible dead pixels.
In the back of my mind I peg it at 4. Not sure why but I think I read that on this site many years ago. That could have been for ipads back in the day. I hate dead pixels and don't think even 1 is acceptable.

As for the OP. If I get an ipad or a computer with a tiny insignificant dent or nick in it, especially if I can't see it when using it, then I'm gonna keep it if everything else is good. No way I'm playing the Apple lottery because of a nick if I get a killer screen. Most people put an ipad into a case anyway.

I do get that if you want to sell it at a later date, it could decrease your resale value though.
 
  • Like
Reactions: JayMysterio

sracer

macrumors G4
Apr 9, 2010
10,405
13,290
where hip is spoken
Is this a fact or just your feeling based on things you've read and personal experience? That ALL ipads with screens over 9.7 are likely to suffer from it? But then you say NOT ALL...?
You say, "were", has this problem now been fixed?
I just bought an ipad Air 4 in March. I do have Applecare, but so far it has been perfect. Maybe I should keep an eye out in the future before my two years warranty is up.
I apologize for not being more specific. All models with screens over 9.7 are likely to suffer from the white spot. Not all individual units of those models will experience that issue.
 

sparksd

macrumors G4
Jun 7, 2015
10,006
34,343
Seattle WA
I apologize for not being more specific. All models with screens over 9.7 are likely to suffer from the white spot. Not all individual units of those models will experience that issue.

It's simply an artifact of the technology that such screens on any device, regardless of vendor, can have white spots or dead pixels. I've been fortunate with a 10.5, 2018 12.9, and 2021 12.9 (and 6 Android tablets) - no issues.
 

rui no onna

Contributor
Oct 25, 2013
14,920
13,268
I apologize for not being more specific. All models with screens over 9.7 are likely to suffer from the white spot. Not all individual units of those models will experience that issue.

"Likely" is an exaggeration.

Models with screens over 9.7" are more susceptible to the white spot issue, with the 10.5" models being most susceptible. With that said, I've only seen a few reports of white spot on FaceID 11" and 12.9" so I don't think the issue is that prevalent on those models.

Indeed, users are more likely to complain when there's an issue so the white spot may not even be as common as we think it is on the 10.5" models based on forum posts. I have access to 2x Pro 10.5s and 3x Air 3s and none have white spot *knock on wood*.
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
So, yet another new iPad today, and a nice bright pink factory stain on the back out of the box above the Apple logo. Won’t come off no matter what I throw at it for 30 minutes - water, alcohol wipes, soap, tape, you name it. Just watch the resale or trade-in value plummet if I decide to keep it for some reason. ?

59EBB28D-D170-4DB8-BD86-2D847963D7E4.jpeg
 

MaxGolden12

macrumors 6502
Aug 1, 2020
477
1,027
So, yet another new iPad today, and a nice bright pink factory stain on the back out of the box above the Apple logo. Won’t come off no matter what I throw at it for 30 minutes - water, alcohol wipes, soap, tape, you name it. Just watch the resale or trade-in value plummet if I decide to keep it for some reason. ?

View attachment 1829282

You’re just cursed. CURSED I tell ya!!
 

johntw

macrumors regular
May 29, 2016
210
239
Given my experiences and what I've concluded, the only iPad I will consider buying is the 8th gen (if it is the last of that form-factor) or the 9th gen if it is the same as the 8th.
I’ve owned every iPad except the iPad 2 and iPad Air 4. I’ve had less issues with the modern design iPad Pros that with the previous design iPads. I had backlight issues and pixel anomalies on multiple retina iPads and Air models. Never an issue on the 2018+ Pros.
 
  • Like
Reactions: ericwn

UBS28

macrumors 68030
Oct 2, 2012
2,893
2,340
Not based on my experience. Apple has improved their QC alot.

I remember in the past where I had to return 3 MBP’s for a perfect unit.

The M1 iPad Pro 12.9 was perfect on the 1st try (if we ignore the blooming in a dark room, because this cannot be fixed by exchanging it for a new unit). Same also with the MBP.

Guess Apple got tired of everybody sending back their units in the past and decided to upgrade their QC.
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
Not based on my experience. Apple has improved their QC alot.

I remember in the past where I had to return 3 MBP’s for a perfect unit.

The M1 iPad Pro 12.9 was perfect on the 1st try (if we ignore the blooming in a dark room, because this cannot be fixed by exchanging it for a new unit). Same also with the MBP.

Guess Apple got tired of everybody sending back their units in the past and decided to upgrade their QC.
My experience has been the complete opposite lol. Apple’s QC with iPads has fallen off a cliff big time, for me at least. But I understand not everyone will have the same experience.

I had various problems with last year’s 11 inch models as well where I had to exchange several units to get one that was acceptable out of the box. Prior to that, I’ve owned an iPad 3, iPad Air 2, and an iPad 6, all of which were perfect out of the box the first time.
 

Shirasaki

macrumors P6
May 16, 2015
16,263
11,765
I had weird screen displaying garbage for a brief moment issue. After exchanging three iPads, apple gave up and refunded me, then I got the iPad Pro M1 I’m still using today, upgraded for 512GB storage.

With that being said, some issues should be fixed during engineering phase, not during manufacturing testing phase or even production phase. At least apple keeps replacing those units for you and me.
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
Another day, another brand new replacement in hand, and right out of the box…

B92A38E9-3BD5-4055-BA95-1F74F77666FB.jpeg


Where have we seen this before!?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.