Question:Q:Keyboard and touchpad don’t work after sleep mode MacBook Air M1 2020

[Sue11]

Hello, I have a new Macbook Air M1 256GB. After few hours of using I saw problem with internal keyboard and touchpad. When my MacBook is in the sleep mode and I open it - keyboard and touchpad don’t work. I can use Touch ID but I need to restart MacBook to use it. After restarting keyboard and touchpad are working. It repeats everytime. After sleep mode - not working, then restart - it works. Please help me. I reinstalled macOS.

 

[Saturn007]

Call Apple Support! I'm sure someone there can help you trouble-shoot this.

 

[Sue11]

Thank you. I called them. They told me that they can’t help me and I need to send it to service.

 

[jdb8167]

Thank you. I called them. They told me that they can’t help me and I need to send it to service.

It does sound like a pretty severe problem and not one that I've seen anyone else report on in this forum. It is likely a hardware problem.

If you are within the return window, don't send it in for service, return it and get a new one.

 

[Testadam]

I started to get the same issue - as soon as i close the lid and reopen the mac - I will loose the keyboard and trackpad. Its not ideal -

 

[NishantDW]

Hello all. I have started having the same problem. My laptop is out of warranty have your laptop been fixed after you faced this issue? If yes, then how?