Question RE: Apple at Home Advisor Position

[greyhoundrick]

Hello everyone,

Id love to get your input with regard to the Apple at Home Advisor Program.

Im very interested in attempting to become an Apple at Home Advisor. I am 61 years old and my wife and I have owned our own franchised business for 33 years. We are going to be leaving the business next summer.

I would love to attempt to become an Apple at Home Advisor and believe I can do it based on my work ethic, love of Apple products and my customer service skills.

My question for you is can you please give me your recommendation as to the best way to spend the next 9-12 months in terms of preparing to become a viable candidate for a position such as this?

Which training classes, materials, forums, etc. would you suggest? Also, is there any formal Apple training you can take or is that only something available for people who have been hired for the position?

Thanks so much for taking the time to read my post and I would appreciate any input you can give me.

best to you always,

rick

 

[photog4life]

Hello everyone,

Id love to get your input with regard to the Apple at Home Advisor Program.

Im very interested in attempting to become an Apple at Home Advisor. I am 61 years old and my wife and I have owned our own franchised business for 33 years. We are going to be leaving the business next summer.

I would love to attempt to become an Apple at Home Advisor and believe I can do it based on my work ethic, love of Apple products and my customer service skills.

My question for you is can you please give me your recommendation as to the best way to spend the next 9-12 months in terms of preparing to become a viable candidate for a position such as this?

Which training classes, materials, forums, etc. would you suggest? Also, is there any formal Apple training you can take or is that only something available for people who have been hired for the position?

Thanks so much for taking the time to read my post and I would appreciate any input you can give me.

best to you always,

rick

"I would love to attempt to become an Apple at Home Advisor and believe I can do it based on my work ethic, love of Apple products and my customer service skills."

- This is something that has to show through when you speak to the first recruiter, all the way through all three interviews if you make it that far! They need to see you truly are empathetic towards true service and you care about the customer, loving apple products seems like a plus but truly caring about people is the most important factor in getting hired, I believe.

"My question for you is can you please give me your recommendation as to the best way to spend the next 9-12 months in terms of preparing to become a viable candidate for a position such as this?"

- Getting acquainted with the hundreds of pages on this forum under the thread below, read it all, even part one which is before it, to the end... https://forums.macrumors.com/threads/apple-at-home-advisor-part-2.1675182/
This will get you inside scoop onto how the hiring process has went for many people who made it and didn't. I learned a great deal of information regarding questions they would ask at interview, and even things about the company.
Besides that, I would also recommend going to https://discussions.apple.com/welcome and start reading some of the posted problems and try to solve them and read the outcomes and see if you got it right. They train you in all you really need to know so all this is just a bonus for when you do your interview and go through scenarios with them.

Which training classes, materials, forums, etc. would you suggest? Also, is there any formal Apple training you can take or is that only something available for people who have been hired for the position?

- Like I stated above, you can review the forums and read the various product pages to learn about the products. When you are hired you have four weeks or so of paid training to learn about the position and products you will support.

Good luck you to you, I think you sound like a great fit

 

[luv2bmandyb]

Hello I applied for a few of the work from home positions with apple and was just wondering how long it takes to get a call back from a recruiter or if someone can give some insight on best practice to get noticed quickly. thanks

"I would love to attempt to become an Apple at Home Advisor and believe I can do it based on my work ethic, love of Apple products and my customer service skills."

- This is something that has to show through when you speak to the first recruiter, all the way through all three interviews if you make it that far! They need to see you truly are empathetic towards true service and you care about the customer, loving apple products seems like a plus but truly caring about people is the most important factor in getting hired, I believe.

"My question for you is can you please give me your recommendation as to the best way to spend the next 9-12 months in terms of preparing to become a viable candidate for a position such as this?"

- Getting acquainted with the hundreds of pages on this forum under the thread below, read it all, even part one which is before it, to the end... https://forums.macrumors.com/threads/apple-at-home-advisor-part-2.1675182/
This will get you inside scoop onto how the hiring process has went for many people who made it and didn't. I learned a great deal of information regarding questions they would ask at interview, and even things about the company.
Besides that, I would also recommend going to https://discussions.apple.com/welcome and start reading some of the posted problems and try to solve them and read the outcomes and see if you got it right. They train you in all you really need to know so all this is just a bonus for when you do your interview and go through scenarios with them.

Which training classes, materials, forums, etc. would you suggest? Also, is there any formal Apple training you can take or is that only something available for people who have been hired for the position?

- Like I stated above, you can review the forums and read the various product pages to learn about the products. When you are hired you have four weeks or so of paid training to learn about the position and products you will support.

Good luck you to you, I think you sound like a great fit