Quick question about AppleCare on iMac.

[nando2323]

I have a 2007 24" iMac Alum and the screen has the dark corners that everyone has come to love so much since it's release. It's never really bothered me but, I was looking at it the other day and it really seems like it's getting worse. Specially after a friend got a brand new 24" and her screen was perfect.

So my question is. I know that if I call ACare they will replace it because I will not settle for anything less, and this is not satisfactory. But I want to know if they could send someone to my house to replace it since. 1- I don't want to take time out of my schedule to bring it an Apple Store and wait 3 days for it to come back. And 2 I should not have to do that.

I know that I have read on here before, of people that gotten stuff replaced on their Macs at home. I just wonder what has to be said or done for this to happen.

Thanks in advance.

 

[dubhe]

All my experience with applecare (UK) has been via UPS collect and deliver. They deliver you a box, you put the computer in, they take it away, then a few days later it comes back. UPS in the UK are pretty flexible if you phone up your local depot.

 

[nando2323]

All my experience with applecare (UK) has been via UPS collect and deliver. They deliver you a box, you put the computer in, they take it away, then a few days later it comes back. UPS in the UK are pretty flexible if you phone up your local depot.

Yeah see I'm not trying to settle for that either. I know people that have Dell laptops and desktops and Dell sends a tech to their house to replace stuff on their PC's. I would like to believe that Apple would be the same since I personally hold them to a higher standard then Dell.

I mean I would replace it myself if that would not void the warranty I have been building PC's and fixing laptops for 15+years I think I can handle it. Plus I own a full Torx set that I know would be required for the job.

 

[wwooden]

I've never heard of Apple making personal visits to a customer for repairs. They probably have the best repair program of any computer company, but you're going to have to send the computer in. Maybe if you offer to pay the person to come and do the work, but I know Apple won't change their policy for one person.

 

[nando2323]

I've never heard of Apple making personal visits to a customer for repairs. They probably have the best repair program of any computer company, but you're going to have to send the computer in. Maybe if you offer to pay the person to come and do the work, but I know Apple won't change their policy for one person.

I could swear that I read on here somewhere that someone had them come to their house for repair. I don't know how Dell which customer service sucks can provide this service to their customers and Apple cannot.

 

[dubhe]

Dell's 'on site service' is part of their product, it's something you pay for in the price of a Dell. That's why there's not much budget left for the computer

 

[czachorski]

Yeah see I'm not trying to settle for that either. I know people that have Dell laptops and desktops and Dell sends a tech to their house to replace stuff on their PC's. I would like to believe that Apple would be the same since I personally hold them to a higher standard then Dell.

I mean I would replace it myself if that would not void the warranty I have been building PC's and fixing laptops for 15+years I think I can handle it. Plus I own a full Torx set that I know would be required for the job.

As Dubhe described, such service is simply not part of the Apple warranty protection, where as it is offered by Dell. I wouldn't be surprised to hear of some stories where people convinced Apple to get a repair tech out to their house for some extenuating circumstances. It can't hurt to contact them and try to convince them that you have such circumstances, but I'll be honest - it sounds like a long shot to me. You will have to give them a compelling reason why the warranty protection you agreed to when you bought it is not an adequate remedy for your problem.