When I first restart my machine, JPEG previews work fine. After some time (or perhaps it's conflicting with another app? I don't know), it'll stop working and I just get the spinning hatch marks where a thumbnail would normally appear. I "solve" the problem by doing a Restart (which also "solves"a few other issues I'm having), which is just a bandaid I know, but don't have any other way.
I read another post and installed Malwarebytes (clear) and EtreCheck (report below). Shows an issue with QuickLookUIHelper.app. I don't know if I could find a clean file from an old backup as I don't know when this issue surfaced (I've got several anomalies I'm trying to nail down). I don't understand the report and where does one even find a clean copy of QuickLookUIHelper.app?
Help?
EtreCheck version: 5.2 (5C006)
Report generated: 2019-03-13 17:05:05
Download EtreCheck from https://etrecheck.com
Runtime: 2:26
Performance: Excellent
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2013)
MacBook Pro Model: MacBookPro11,1
1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 335
Video Information:
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
SyncMaster 1680 x 1050
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 499.42 GB
disk1 - Macintosh HD (Journaled HFS+) 499.05 GB (465.48 GB used)
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk2 - Seagate BUP Slim SL 2.00 TB
External USB 5 Gbit/s USB
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - S***********I (Journaled HFS+) 2.00 TB (1.88 TB used)
Mounted Volumes:
disk1 - Macintosh HD 499.05 GB (33.30 GB free)
Journaled HFS+
Mount point: /
disk2s2 - S***********I 2.00 TB (116.07 GB free)
Journaled HFS+
Mount point: /Volumes/S***********I
Network:
Interface usbmodem1420: MT65xx Preloader
Interface en4: Thunderbolt Ethernet
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Sierra 10.12.3 (16D32)
Time since boot: About 2 days
Configuration Files:
/etc/hosts - Count: 2
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus apps: MalwareBytes
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.propaganda.dejavu.dvmonitor.plist
Executable: /Library/PreferencePanes/DejaVu.prefPane/Contents/Resources/DV Monitor.app/Contents/MacOS/DV Monitor
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
61 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] FTDIUSBSerialDriver.kext (2.2.16)
[Not Loaded] oemWCDMADriver.kext (1.0.6 - SDK 10.6)
[Not Loaded] ProlificUsbSerial.kext (1.5.1 - SDK 10.6)
[Not Loaded] RTL8192SUl.kext (1063)
System Launch Agents:
[Not Loaded] 7 Apple tasks
[Loaded] 171 Apple tasks
[Running] 44 Apple tasks
[Killed] 58 Apple tasks
System Launch Daemons:
[Not Loaded] 42 Apple tasks
[Loaded] 169 Apple tasks
[Running] 67 Apple tasks
[Killed] 33 Apple tasks
[Other] 2 Apple tasks
Launch Agents:
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-02-26)
Launch Daemons:
[Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-01-30)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-03-13)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-02-26)
User Launch Agents:
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-03-11)
[Loaded] com.propaganda.dejavu.dvmonitor.plist (? 0 - installed 2017-05-26)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-06-13)
User Login Items:
Android File Transfer Agent.app (Google, Inc. - installed 2017-11-01)
(Application - /private/var/folders/vx/x0ndyv3j1y5cwm8l8xpxdnyw0000gn/T/AppTranslocation/1EDB0BF1-08DE-4009-A714-B79D9430DF63/d/Android File Transfer Agent.app)
Bandwidth+.app (App Store - installed 2017-04-10)
(Application - /Applications/Bandwidth+.app)
SnoozeMaster.app (App Store - installed 2017-03-10)
(Application - /Applications/SnoozeMaster.app)
com.adobe.SwitchBoard.monitor.plist (?)
(MachInit - /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Internet Plug-ins:
JavaAppletPlugin: 15.0.1 (Apple - installed 2016-07-21)
FlashPlayer-10.6: 25.0.0.127 (Adobe Systems, Inc. - installed 2017-03-14)
Flash Player: 25.0.0.127 (Adobe Systems, Inc. - installed 2017-03-14)
SharePointBrowserPlugin: 14.0.0 (? - installed 2010-08-25)
PepperFlashPlayer: 25.0.0.148 (Adobe Systems, Inc. - installed 2017-04-26)
Silverlight: 5.1.41212.0 (? - installed 2016-07-21)
iPhotoPhotocast: 7.0 (Apple - installed 2016-07-21)
Audio Plug-ins:
BluetoothAudioPlugIn: 5.0.3 (Apple - installed 2017-01-12)
iSightAudio: 7.7.3 (Apple - installed 2017-01-12)
AirPlay: 2.0 (Apple - installed 2017-01-12)
AppleAVBAudio: 500.19 (Apple - installed 2017-01-12)
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2017-01-12)
3rd Party Preference Panes:
Déjà Vu (installed 2019-02-01)
Flash Player (installed 2017-03-24)
MySQL (installed 2015-10-11)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 1.53 (1 min ago) 1.52 (5 min ago) 1.62 (15 min ago)
Nominal I/O speed: 0.71 MB/s
File system: 16.91 seconds
Write speed: 597 MB/s
Read speed: 780 MB/s
CPU Usage Snapshot:
Type Overall
System 4 %
User 10 %
Idle 86 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 19.24 % (Etresoft, Inc.)
WindowServer 11.90 % (Apple)
Google Chrome Helper (65) 6.70 % (Google, Inc.)
thunderbird 4.46 % (? - /Applications/Thunderbird.app)
kernel_task 3.50 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Google Chrome Helper (65) 4.21 GB (Google, Inc.)
kernel_task 1011 MB (Apple)
EtreCheckPro 448 MB (Etresoft, Inc.)
mdworker (18) 420 MB (Apple)
Google Chrome 231 MB (Google, Inc.)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
mDNSResponder 2 MB / 1 MB (Apple)
apsd 48 KB / 57 KB (Apple)
netbiosd 49 KB / 14 KB (Apple)
ntpd 0 B / 2 KB (Apple)
SystemUIServer 0 B / 1 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 6 (Apple)
Google Chrome Helper (65) 5 (Google, Inc.)
thunderbird 3 (? - /Applications/Thunderbird.app)
Google Chrome 0 (Google, Inc.)
launchd 0 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 33 MB
Used RAM: 6.65 GB
Cached files: 1.32 GB
Available RAM: 1.35 GB
Swap Used: 1.08 GB
Software Installs (past 30 days):
Install Date Name (Version)
2019-03-13 Malwarebytes for Mac (1.0)
Diagnostics Information (past 7 days):
2019-03-13 17:02:40 AppleSpell.service Crash (19 times)
Executable: /System/Library/Services/AppleSpell.service
Details:
*** Terminating app due to uncaught exception 'NSInvalidArgumentExcept
ion', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot
be nil'
terminating with uncaught exception of type NSException
abort() called
2019-03-13 15:02:53 Microsoft PowerPoint.app Hang
Executable: /Applications/Microsoft Office 2011/Microsoft PowerPoint.app
2019-03-12 11:06:58 com.apple.WebKit.WebContent Memory
Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
2019-03-11 16:23:12 QuickLookUIHelper.app Memory
Executable: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/Resources/QuickLookUIHelper.app
2019-03-10 16:30:38 helpd Memory (2 times)
Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
2019-03-08 19:53:39 Thunderbird.app Hang
Executable: /Applications/Thunderbird.app
End of report
[doublepost=1552528302][/doublepost]Here's what it does.
I read another post and installed Malwarebytes (clear) and EtreCheck (report below). Shows an issue with QuickLookUIHelper.app. I don't know if I could find a clean file from an old backup as I don't know when this issue surfaced (I've got several anomalies I'm trying to nail down). I don't understand the report and where does one even find a clean copy of QuickLookUIHelper.app?
Help?
EtreCheck version: 5.2 (5C006)
Report generated: 2019-03-13 17:05:05
Download EtreCheck from https://etrecheck.com
Runtime: 2:26
Performance: Excellent
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.
Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2013)
MacBook Pro Model: MacBookPro11,1
1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 335
Video Information:
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
SyncMaster 1680 x 1050
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 499.42 GB
disk1 - Macintosh HD (Journaled HFS+) 499.05 GB (465.48 GB used)
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk2 - Seagate BUP Slim SL 2.00 TB
External USB 5 Gbit/s USB
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - S***********I (Journaled HFS+) 2.00 TB (1.88 TB used)
Mounted Volumes:
disk1 - Macintosh HD 499.05 GB (33.30 GB free)
Journaled HFS+
Mount point: /
disk2s2 - S***********I 2.00 TB (116.07 GB free)
Journaled HFS+
Mount point: /Volumes/S***********I
Network:
Interface usbmodem1420: MT65xx Preloader
Interface en4: Thunderbolt Ethernet
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Sierra 10.12.3 (16D32)
Time since boot: About 2 days
Configuration Files:
/etc/hosts - Count: 2
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus apps: MalwareBytes
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.propaganda.dejavu.dvmonitor.plist
Executable: /Library/PreferencePanes/DejaVu.prefPane/Contents/Resources/DV Monitor.app/Contents/MacOS/DV Monitor
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
61 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] FTDIUSBSerialDriver.kext (2.2.16)
[Not Loaded] oemWCDMADriver.kext (1.0.6 - SDK 10.6)
[Not Loaded] ProlificUsbSerial.kext (1.5.1 - SDK 10.6)
[Not Loaded] RTL8192SUl.kext (1063)
System Launch Agents:
[Not Loaded] 7 Apple tasks
[Loaded] 171 Apple tasks
[Running] 44 Apple tasks
[Killed] 58 Apple tasks
System Launch Daemons:
[Not Loaded] 42 Apple tasks
[Loaded] 169 Apple tasks
[Running] 67 Apple tasks
[Killed] 33 Apple tasks
[Other] 2 Apple tasks
Launch Agents:
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-02-26)
Launch Daemons:
[Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-01-30)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-03-13)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-02-26)
User Launch Agents:
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-03-11)
[Loaded] com.propaganda.dejavu.dvmonitor.plist (? 0 - installed 2017-05-26)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-06-13)
User Login Items:
Android File Transfer Agent.app (Google, Inc. - installed 2017-11-01)
(Application - /private/var/folders/vx/x0ndyv3j1y5cwm8l8xpxdnyw0000gn/T/AppTranslocation/1EDB0BF1-08DE-4009-A714-B79D9430DF63/d/Android File Transfer Agent.app)
Bandwidth+.app (App Store - installed 2017-04-10)
(Application - /Applications/Bandwidth+.app)
SnoozeMaster.app (App Store - installed 2017-03-10)
(Application - /Applications/SnoozeMaster.app)
com.adobe.SwitchBoard.monitor.plist (?)
(MachInit - /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Internet Plug-ins:
JavaAppletPlugin: 15.0.1 (Apple - installed 2016-07-21)
FlashPlayer-10.6: 25.0.0.127 (Adobe Systems, Inc. - installed 2017-03-14)
Flash Player: 25.0.0.127 (Adobe Systems, Inc. - installed 2017-03-14)
SharePointBrowserPlugin: 14.0.0 (? - installed 2010-08-25)
PepperFlashPlayer: 25.0.0.148 (Adobe Systems, Inc. - installed 2017-04-26)
Silverlight: 5.1.41212.0 (? - installed 2016-07-21)
iPhotoPhotocast: 7.0 (Apple - installed 2016-07-21)
Audio Plug-ins:
BluetoothAudioPlugIn: 5.0.3 (Apple - installed 2017-01-12)
iSightAudio: 7.7.3 (Apple - installed 2017-01-12)
AirPlay: 2.0 (Apple - installed 2017-01-12)
AppleAVBAudio: 500.19 (Apple - installed 2017-01-12)
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2017-01-12)
3rd Party Preference Panes:
Déjà Vu (installed 2019-02-01)
Flash Player (installed 2017-03-24)
MySQL (installed 2015-10-11)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 1.53 (1 min ago) 1.52 (5 min ago) 1.62 (15 min ago)
Nominal I/O speed: 0.71 MB/s
File system: 16.91 seconds
Write speed: 597 MB/s
Read speed: 780 MB/s
CPU Usage Snapshot:
Type Overall
System 4 %
User 10 %
Idle 86 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 19.24 % (Etresoft, Inc.)
WindowServer 11.90 % (Apple)
Google Chrome Helper (65) 6.70 % (Google, Inc.)
thunderbird 4.46 % (? - /Applications/Thunderbird.app)
kernel_task 3.50 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
Google Chrome Helper (65) 4.21 GB (Google, Inc.)
kernel_task 1011 MB (Apple)
EtreCheckPro 448 MB (Etresoft, Inc.)
mdworker (18) 420 MB (Apple)
Google Chrome 231 MB (Google, Inc.)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
mDNSResponder 2 MB / 1 MB (Apple)
apsd 48 KB / 57 KB (Apple)
netbiosd 49 KB / 14 KB (Apple)
ntpd 0 B / 2 KB (Apple)
SystemUIServer 0 B / 1 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 6 (Apple)
Google Chrome Helper (65) 5 (Google, Inc.)
thunderbird 3 (? - /Applications/Thunderbird.app)
Google Chrome 0 (Google, Inc.)
launchd 0 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 33 MB
Used RAM: 6.65 GB
Cached files: 1.32 GB
Available RAM: 1.35 GB
Swap Used: 1.08 GB
Software Installs (past 30 days):
Install Date Name (Version)
2019-03-13 Malwarebytes for Mac (1.0)
Diagnostics Information (past 7 days):
2019-03-13 17:02:40 AppleSpell.service Crash (19 times)
Executable: /System/Library/Services/AppleSpell.service
Details:
*** Terminating app due to uncaught exception 'NSInvalidArgumentExcept
ion', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot
be nil'
terminating with uncaught exception of type NSException
abort() called
2019-03-13 15:02:53 Microsoft PowerPoint.app Hang
Executable: /Applications/Microsoft Office 2011/Microsoft PowerPoint.app
2019-03-12 11:06:58 com.apple.WebKit.WebContent Memory
Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
2019-03-11 16:23:12 QuickLookUIHelper.app Memory
Executable: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/Resources/QuickLookUIHelper.app
2019-03-10 16:30:38 helpd Memory (2 times)
Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
2019-03-08 19:53:39 Thunderbird.app Hang
Executable: /Applications/Thunderbird.app
End of report
[doublepost=1552528302][/doublepost]Here's what it does.
