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OMilgate_1

macrumors newbie
Original poster
Apr 19, 2022
1
0
Hey everyone,

Currently running into a constant issue with my work desktop Mac Pro 2013 that we've tried several times to fix but keeps persisting. The model is a Late 2013 Mac Pro with a 3.7 GHz Quad-Core Intel Xeon E5 Processor and 32GB 1866 MHz DDR3 Memory (2x16GB sticks).

Since I began using this model around 2 months ago, while editing on Adobe Premiere Pro, Lightroom Classic and InDesign it unexpectedly freezes and crashes. We initially erased and reformatted the startup disk several times, which didn't work, and recently we fully replaced the startup disk with a new SSD. However, the issue still persists. Despite running at a high speed with what should be sufficient RAM (I'm only ever using one program at a time and editing 1080p footage), it will randomly freeze mid edit, lose the mouse and then automatically restart.

Also, when I leave work I close all applications and set it to sleep, but when I arrive in the morning it's automatically shut down and I need to start it up only for it to say "your computer was restarted because of a problem". Looking for a solution to this as it's highly disruptive and can cause me to lose lots of work. The next solution is to add more RAM, but I feel the RAM isn't the issue as there's no lagging or slow speeds and I don't overwhelm it with multiple programs running.

The error text I'm given is below:

Code:
panic(cpu 4 caller 0xffffff801bf449ad): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds
service: logd, total successful checkins since load (4370 seconds ago): 438, last successful checkin: 0 seconds ago
service: WindowServer, total successful checkins since load (4340 seconds ago): 418, last successful checkin: 120 seconds ago
service: opendirectoryd, total successful checkins since load (4370 seconds ago): 437, last successful checkin: 0 seconds ago

Panicked task 0xffffff8b91cfc6a0: 3 threads: pid 118: watchdogd
Backtrace (CPU 4), panicked thread: 0xffffff905f73d550, Frame : Return Address
0xfffffff119c4b670 : 0xffffff8018a83e1d
0xfffffff119c4b6c0 : 0xffffff8018be3ca6
0xfffffff119c4b700 : 0xffffff8018bd34fd
0xfffffff119c4b750 : 0xffffff8018a23a60
0xfffffff119c4b770 : 0xffffff8018a841ed
0xfffffff119c4b890 : 0xffffff8018a839a6
0xfffffff119c4b8f0 : 0xffffff8019316563
0xfffffff119c4b9e0 : 0xffffff801bf449ad
0xfffffff119c4b9f0 : 0xffffff801bf44600
0xfffffff119c4ba10 : 0xffffff801bf439c7
0xfffffff119c4bb40 : 0xffffff80192848bc
0xfffffff119c4bca0 : 0xffffff8018b8a196
0xfffffff119c4bdb0 : 0xffffff8018a8a6cb
0xfffffff119c4be10 : 0xffffff8018a5ecf3
0xfffffff119c4be60 : 0xffffff8018a75249
0xfffffff119c4bef0 : 0xffffff8018bb6198
0xfffffff119c4bfa0 : 0xffffff8018a24246
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[01A90A91-CE41-37C4-A5C0-BBD735087472]@0xffffff801bf42000->0xffffff801bf44fff

Process name corresponding to current thread (0xffffff905f73d550): watchdogd

Mac OS version:
21E230

Kernel version:
Darwin Kernel Version 21.4.0: Mon Feb 21 20:34:37 PST 2022; root:xnu-8020.101.4~2/RELEASE_X86_64
Kernel UUID: 9619904E-EA6D-3D08-89C4-B1C0451D39B8
KernelCache slide: 0x0000000018800000
KernelCache base:  0xffffff8018a00000
Kernel slide:      0x0000000018810000
Kernel text base:  0xffffff8018a10000
__HIB  text base: 0xffffff8018900000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 4376291902080
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x000003faef530f18
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x00000596f8b2ce20 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
  Foreign : 0xffffff802d50e000 - 0xffffff802d51c000
  Native  : 0xffffff805ea41000 - 0xffffffa05ea41000
  Readonly: 0xffffff852b70d000 - 0xffffff86c50a6000
  Metadata: 0xfffffffe9c73a000 - 0xfffffffebca50000
  Bitmaps : 0xfffffffebca50000 - 0xfffffffec8a50000

last started kext at 38476989248: @plugin.IOAVBDiscoveryPlugin    1040.6 (addr 0xffffff7fb195a000, size 36864)
last stopped kext at 785946489279: >IOPlatformPluginLegacy    1.0.0 (addr 0xffffff7fb1bb3000, size 36864)
loaded kexts:
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@kec.pthread    1
@kec.Libm    1
@kec.corecrypto    12.0
 
Last edited by a moderator:

new_here

macrumors newbie
Jun 30, 2022
7
1
Hey everyone,

Currently running into a constant issue with my work desktop Mac Pro 2013 that we've tried several times to fix but keeps persisting. The model is a Late 2013 Mac Pro with a 3.7 GHz Quad-Core Intel Xeon E5 Processor and 32GB 1866 MHz DDR3 Memory (2x16GB sticks).

Since I began using this model around 2 months ago, while editing on Adobe Premiere Pro, Lightroom Classic and InDesign it unexpectedly freezes and crashes. We initially erased and reformatted the startup disk several times, which didn't work, and recently we fully replaced the startup disk with a new SSD. However, the issue still persists. Despite running at a high speed with what should be sufficient RAM (I'm only ever using one program at a time and editing 1080p footage), it will randomly freeze mid edit, lose the mouse and then automatically restart.

Also, when I leave work I close all applications and set it to sleep, but when I arrive in the morning it's automatically shut down and I need to start it up only for it to say "your computer was restarted because of a problem". Looking for a solution to this as it's highly disruptive and can cause me to lose lots of work. The next solution is to add more RAM, but I feel the RAM isn't the issue as there's no lagging or slow speeds and I don't overwhelm it with multiple programs running.

The error text I'm given is below:

Code:
panic(cpu 4 caller 0xffffff801bf449ad): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds
service: logd, total successful checkins since load (4370 seconds ago): 438, last successful checkin: 0 seconds ago
service: WindowServer, total successful checkins since load (4340 seconds ago): 418, last successful checkin: 120 seconds ago
service: opendirectoryd, total successful checkins since load (4370 seconds ago): 437, last successful checkin: 0 seconds ago

Panicked task 0xffffff8b91cfc6a0: 3 threads: pid 118: watchdogd
Backtrace (CPU 4), panicked thread: 0xffffff905f73d550, Frame : Return Address
0xfffffff119c4b670 : 0xffffff8018a83e1d
0xfffffff119c4b6c0 : 0xffffff8018be3ca6
0xfffffff119c4b700 : 0xffffff8018bd34fd
0xfffffff119c4b750 : 0xffffff8018a23a60
0xfffffff119c4b770 : 0xffffff8018a841ed
0xfffffff119c4b890 : 0xffffff8018a839a6
0xfffffff119c4b8f0 : 0xffffff8019316563
0xfffffff119c4b9e0 : 0xffffff801bf449ad
0xfffffff119c4b9f0 : 0xffffff801bf44600
0xfffffff119c4ba10 : 0xffffff801bf439c7
0xfffffff119c4bb40 : 0xffffff80192848bc
0xfffffff119c4bca0 : 0xffffff8018b8a196
0xfffffff119c4bdb0 : 0xffffff8018a8a6cb
0xfffffff119c4be10 : 0xffffff8018a5ecf3
0xfffffff119c4be60 : 0xffffff8018a75249
0xfffffff119c4bef0 : 0xffffff8018bb6198
0xfffffff119c4bfa0 : 0xffffff8018a24246
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[01A90A91-CE41-37C4-A5C0-BBD735087472]@0xffffff801bf42000->0xffffff801bf44fff

Process name corresponding to current thread (0xffffff905f73d550): watchdogd

Mac OS version:
21E230

Kernel version:
Darwin Kernel Version 21.4.0: Mon Feb 21 20:34:37 PST 2022; root:xnu-8020.101.4~2/RELEASE_X86_64
Kernel UUID: 9619904E-EA6D-3D08-89C4-B1C0451D39B8
KernelCache slide: 0x0000000018800000
KernelCache base:  0xffffff8018a00000
Kernel slide:      0x0000000018810000
Kernel text base:  0xffffff8018a10000
__HIB  text base: 0xffffff8018900000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 4376291902080
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x000003faef530f18
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x00000596f8b2ce20 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
  Foreign : 0xffffff802d50e000 - 0xffffff802d51c000
  Native  : 0xffffff805ea41000 - 0xffffffa05ea41000
  Readonly: 0xffffff852b70d000 - 0xffffff86c50a6000
  Metadata: 0xfffffffe9c73a000 - 0xfffffffebca50000
  Bitmaps : 0xfffffffebca50000 - 0xfffffffec8a50000

last started kext at 38476989248: @plugin.IOAVBDiscoveryPlugin    1040.6 (addr 0xffffff7fb195a000, size 36864)
last stopped kext at 785946489279: >IOPlatformPluginLegacy    1.0.0 (addr 0xffffff7fb1bb3000, size 36864)
loaded kexts:
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>AudioAUUC    1.70
>AGPM    127
>X86PlatformShim    1.0.0
>!APlatformEnabler    2.7.0d0
>!AUpstreamUserClient    3.6.9
>!AMCCSControl    1.15
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@AGDCPluginDisplayMetrics    6.5.4
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>!AHV    1
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>!AMGPUPowerControl    6.5.4
>!A!IMCEReporter    115
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@kext.AMD7000!C    4.0.8
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|SCSITaskUserClient    456.100.7
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|IOAudio!F    340.2
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@plugin.IOgPTPPlugin    1040.3
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|CSR!BHost!CUSBTransport    9.0.0
|Broadcom!BHost!CUSBTransport    9.0.0
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>usb.!UXHCI    1.2
>usb.!UHostPacketFilter    1.0
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|IO80211!FLegacy    1200.12.2b1
|IOSkywalk!F    1.0
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
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>usb.!UEHCIPCI    1.2
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|IOSMBus!F    1.1
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>!AEFIRuntime    2.1
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|IOReport!F    47
$quarantine    4
$sandbox    300.0
[USER=381322]@Kext[/USER].!AMatch    1.0.0d1
|CoreAnalytics!F    1
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    533.100.11
|IOUSBMass!SDriver    210.101.2
|IOSCSIBlockCommandsDevice    456.100.7
|IO!S!F    2.1
|IOSCSIArchitectureModel!F    456.100.7
>!AMobileFileIntegrity    1.0.5
$!AImage4    4.2.0
@kext.CoreTrust    1
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ACredentialManager    1.0
>KernelRelayHost    1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
>!AACPIPlatform    6.1
>!ASMC    3.1.9
|IOPCI!F    2.9
|IOACPI!F    1.4
>watchdog    1
@kec.pthread    1
@kec.Libm    1
@kec.corecrypto    12.0
facing the same problem :( , did you find any solution ?
 

th0masp

macrumors 6502a
Mar 16, 2015
848
514
GPU or power supply, in that order. This machine is notorious for having GPU issues (it runs really warm by default, probably cooking the hardware over time).

Mine had the GPU issue first, then came the power supply. New too, not some old dog with various previous owners. None of these kernel panic readouts or the system reboot error codes were particularly helpful: I had to make the tech support guys look at and replace/repair these specific parts to get a stable machine.

Been about two years now - and zero random restarts. *knock-on-wood*
 

mikas

macrumors 6502a
Sep 14, 2017
898
648
Finland
"userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds"
and
"Mac OS version: 21E230" (=12.3)
suggests OP has got the earlier and borked bootROM (429.60.3.0.0) version which crashes the Mac Pro frequently.
Update to 12.4 (Monterey Full Insallers) which includes the newer bootROM (430.120.6.0.0), and most probably you'll be fixed, unless of course it happens to be a hardware problem like suggested above.
 
Last edited:
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new_here

macrumors newbie
Jun 30, 2022
7
1
GPU or power supply, in that order. This machine is notorious for having GPU issues (it runs really warm by default, probably cooking the hardware over time).

Mine had the GPU issue first, then came the power supply. New too, not some old dog with various previous owners. None of these kernel panic readouts or the system reboot error codes were particularly helpful: I had to make the tech support guys look at and replace/repair these specific parts to get a stable machine.

Been about two years now - and zero random restarts. *knock-on-wood*
I've tested with various stress test for CPU and GPU, its performing totally fine. I'm facing this crash only with Android Studio.
 

th0masp

macrumors 6502a
Mar 16, 2015
848
514
I've tested with various stress test for CPU and GPU, its performing totally fine. I'm facing this crash only with Android Studio.
Suppose it depends what else you are doing with the machine. This application might just stress it enough to cause the crash.

FWIW I had a PC at work at some point that was getting stressed all day but was perfectly stable except for one function in one program and only in the summertime. Bad powersupply. ;)
 
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