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Random passcode prompts
- Thread starter Liam Steven
- Start date
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Have you recently changed your device passcode? Are you entering a passcode at this prompt? More details please.
Nope. Same code for a long time. Enter code, re-activates Face ID, then the same message appears a few hours later.
If none of these apply, you may have a defective device. A trip to the Apple Store or authorized service may be required.
support.apple.com
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you're asked to enter your passcode, learn what to do.