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random reboots and Cisco AnyConnect

M

msvadi

macrumors 6502
Original poster
Aug 12, 2010
365
69
I would appreciate your help with the following problem. It seems that AnyConnect Client software 3.1.100.10 that my university uses for VPN causes random reboots on my MacBook Pro running Sierra OS. Here's a few lines from the system.log just prior to a recent reboot:

Feb 5 15:15:23 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun6". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

Feb 5 15:15:26 VMrMBP17 diagnosticd[236]: Streaming server Unresponsive

Feb 5 15:15:26 VMrMBP17 com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): System reboot initiated by: eoshostd.192<-launchd.1

In addition to reboots, I'm also experiencing problems when switching user accounts: the system sometimes would just logout all users from the Mac. The system.log file is filled with VPN error messages. I'm wondering if it's a know problem and if there is a solution.

Thanks
 
Last edited:
M

msvadi

macrumors 6502
Original poster
Aug 12, 2010
365
69
It seems that Cisco is not the problem after all. I removed Cisco AnyConnect, but the computer continues to experience kernel panics. This time there was a panic log. This is a 2016 MacBook Pro:

Anonymous UUID: F5877A3F-ED57-4F0D-C736-FD35E0872B80



Thu Feb 9 19:28:16 2017



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f917066eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/Ap pleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972

Backtrace (CPU 0), Frame : Return Address

0xffffff92252dbbb0 : 0xffffff800e8f210c

0xffffff92252dbc30 : 0xffffff7f917066eb

0xffffff92252dbc90 : 0xffffff7f917062ce

0xffffff92252dbce0 : 0xffffff7f91709d47

0xffffff92252dbd00 : 0xffffff800eedd12e

0xffffff92252dbd60 : 0xffffff800ef0793e

0xffffff92252dbde0 : 0xffffff800eea751c

0xffffff92252dbe50 : 0xffffff800eea46a4

0xffffff92252dbeb0 : 0xffffff800eea13d2

0xffffff92252dbef0 : 0xffffff800eea1252

0xffffff92252dbf30 : 0xffffff800eebce91

0xffffff92252dbf80 : 0xffffff800eebc5ec

0xffffff92252dbfb0 : 0xffffff800e8a0af7

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(5.0)[867C81BE-EA01-3A65-89F4-06D78E6514CA]@0 xffffff7f916fb000->0xffffff7f9175afff

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xfffff f7f8f405000

dependency: com.apple.iokit.IOPCIFamily(2.9)[57960DC6-4099-31BC-9B47-52CD647779C7]@0xffffff 7f8f132000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

16D32



Kernel version:

Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64

Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215

Kernel slide: 0x000000000e600000

Kernel text base: 0xffffff800e800000

__HIB text base: 0xffffff800e700000

System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)



System uptime in nanoseconds: 32398221572516

last loaded kext at 16109416341896: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f92c91000, size 32768)

last unloaded kext at 14952077248570: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f92c05000, size 49152)

loaded kexts:

com.apple.filesystems.afpfs 11.0.4

com.apple.nke.asp-tcp 8.0.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.14

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleHDA 278.56

com.apple.driver.AppleGraphicsDevicePolicy 3.13.79

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMDFramebuffer 1.4.8

com.apple.iokit.IOBluetoothSerialManager 5.0.3f1

com.apple.driver.AppleIntelSKLGraphics 10.2.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.kext.AMDRadeonX4100 1.4.8

com.apple.driver.AppleHV 1

com.apple.driver.AppleMuxControl 3.13.79

com.apple.driver.AppleMCCSControl 1.2.15

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.2

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.kext.AMD9500Controller 1.4.8

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.30.3

com.apple.driver.AppleTopCaseHIDEventDriver 104

com.apple.driver.AirPort.Brcm4360 1130.3.1a5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleXsanScheme 3

com.apple.driver.usb.cdc.acm 5.0.0

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.3f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.3f1

com.apple.driver.DspFuncLib 278.56

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothFamily 5.0.3f1

com.apple.iokit.IOSurface 153.3

com.apple.driver.AppleSSE 1.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.AppleHDAController 278.56

com.apple.iokit.IOHDAFamily 278.56

com.apple.iokit.IOAudioFamily 205.12

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 513.1

com.apple.driver.AppleGraphicsControl 3.13.79

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOAcceleratorFamily2 289.32

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.kext.AMDSupport 1.4.8

com.apple.AppleGraphicsDeviceControl 3.13.79

com.apple.iokit.IOGraphicsFamily 513.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 197

com.apple.driver.AppleMultitouchDriver 368.7

com.apple.driver.AppleInputDeviceSupport 76.4

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 4.6.1

com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.1.8

com.apple.driver.AppleHPM 3.0.9

com.apple.iokit.IOThunderboltFamily 6.3.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.41.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0
 
M

msvadi

macrumors 6502
Original poster
Aug 12, 2010
365
69
Yes, I tried hardware diagnostics- it did not detect any problems. I also took the computer to an Apple Store where they ran some tests - again no issues.

Re external devices - there is an external drive on the network, which I use for Time Machine backups. It's attached via USB to a Time Capsule. Is there something in the log about eternal devices?

Thanks
 
K

KALLT

macrumors 603
Sep 23, 2008
5,380
3,415
The problem seems to be in the ACPI driver. At this point it is probably just guesswork. I did a quick web search and there is surprisingly little to find about the error message, suggesting that this is a novel problem. The results I found all concern the 2016 MacBook Pro.

https://forums.macrumors.com/thread...n-sleeping-for-more-than-a-few-hours.2017583/ (@CarbonX)
https://discussions.apple.com/thread/7759507
http://www.mac-forums.com/apple-notebooks/338139-mcbook-pro-2016-and-usb-external-drives.html
 
M

msvadi

macrumors 6502
Original poster
Aug 12, 2010
365
69
KALLT said:
The problem seems to be in the ACPI driver. At this point it is probably just guesswork. I did a quick web search and there is surprisingly little to find about the error message, suggesting that this is a novel problem. The results I found all concern the 2016 MacBook Pro.

https://forums.macrumors.com/thread...n-sleeping-for-more-than-a-few-hours.2017583/ (@CarbonX)
https://discussions.apple.com/thread/7759507
http://www.mac-forums.com/apple-notebooks/338139-mcbook-pro-2016-and-usb-external-drives.html
Click to expand...


Thanks, this is very helpful. I have now erased the drive on my Mac and re-installed OS without importing any data from my old backup. This was suggested by an AppleCare agent as the next step. But it seems that to reproduce the problem, I have to have to run Time Machine and backup to the same USB drive I've been using prior to erasing the Mac. Unfortunately, Time Machine wants to re-use the old backup instead of starting a new one.
 
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