I own a MacBook Air that I have owned for about 5 years now. It's a 2011 that I purchased refurbished. I bought it in 2014. In 2015 it was 3 years old. One year later after purchase, I woke up one morning and found the screen floating above the keyboard. The keyboard was warped and the computer wouldn't turn on. The battery had swollen and crushed everything inside causing it to not work.
At first I thought it was from a virus and I stayed quiet and dealt with it. But after a year of mulling on it, I decided to make a case. So that's what I did. I contacted support and got a case, but at that time the laptop had reached a sum of 5 years old, and that the battery was older than 2 years so the warranty was voided and they saidbthat I should have been responsible for replacing the battery. I explained that it happened a year after being refurbished.
My case was referred to mutliple senior advisors with a rarity of .03% chance of it happening to any laptop. You'd think that would mean it should be replaced immediately. No.
I was told that because it was 5 years old, that they could not fix it or even compensate me at all. They told me tough luck and to be on my way. I restarted my case today out of spite and went through the process for them to tell me the same thing. They said "I am the highest of apple support, the policy says we cannot compensate for vintage or obsolete products". I understand the policy, but my case is 3 years old, you'd think they would send AT LEAST send an apple gift card.
This is not me going out of my way for some money, this is me angry at the corporation. I'm in the medical field in the Army and we do not operate by means of protecting ourselves and being stingy without administering proper treatment to people who need it. We order MRIs, cardioechograms, we refer people to Vanderbilt and do invasive surgeries for people with issues that are in need. It seems like all apple support does is talk nicely and read off their policy because they are stingy and they don't want to pay for something that was their fault if they don't have to.
I am a fan of MacBooks, but I hate iPhones. I will honestly never be spending my money on an overpriced apple product ever again. I know their policies are not only TOO strict, but their training clearly focusses around the employees being trained in the arts of turning away customers in a fashion where they'll believe it. I'm going to be a nurse practitioner someday, and if I ever have a patient that says they work for apple, I'm going to give them barebones treatment because that's all I'm required to do. My experience with customer support has been terrible. But at least I know I can now throw away this useless hunk of aluminum.
At first I thought it was from a virus and I stayed quiet and dealt with it. But after a year of mulling on it, I decided to make a case. So that's what I did. I contacted support and got a case, but at that time the laptop had reached a sum of 5 years old, and that the battery was older than 2 years so the warranty was voided and they saidbthat I should have been responsible for replacing the battery. I explained that it happened a year after being refurbished.
My case was referred to mutliple senior advisors with a rarity of .03% chance of it happening to any laptop. You'd think that would mean it should be replaced immediately. No.
I was told that because it was 5 years old, that they could not fix it or even compensate me at all. They told me tough luck and to be on my way. I restarted my case today out of spite and went through the process for them to tell me the same thing. They said "I am the highest of apple support, the policy says we cannot compensate for vintage or obsolete products". I understand the policy, but my case is 3 years old, you'd think they would send AT LEAST send an apple gift card.
This is not me going out of my way for some money, this is me angry at the corporation. I'm in the medical field in the Army and we do not operate by means of protecting ourselves and being stingy without administering proper treatment to people who need it. We order MRIs, cardioechograms, we refer people to Vanderbilt and do invasive surgeries for people with issues that are in need. It seems like all apple support does is talk nicely and read off their policy because they are stingy and they don't want to pay for something that was their fault if they don't have to.
I am a fan of MacBooks, but I hate iPhones. I will honestly never be spending my money on an overpriced apple product ever again. I know their policies are not only TOO strict, but their training clearly focusses around the employees being trained in the arts of turning away customers in a fashion where they'll believe it. I'm going to be a nurse practitioner someday, and if I ever have a patient that says they work for apple, I'm going to give them barebones treatment because that's all I'm required to do. My experience with customer support has been terrible. But at least I know I can now throw away this useless hunk of aluminum.
