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Received Apple TV+ year trial even though I purchased a new device back in August.

K

kemo

macrumors 6502a
Original poster
Oct 29, 2008
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kemo said:
I did buy an iPad Pro 11 back in August 16th while there was a new store opening for discounted price. Well, I was still offered a year trial of Apple TV+. So make sure you check it out if the offer for a year trial don't show up for you as well even if you purchased a new device before announcing Apple TV+.

https://prnt.sc/pr12ex

https://prnt.sc/pr14d5

Promo TaCs says eligible devices are only after September 10th - https://www.apple.com/promo/pdf/EN_US_ATV+_Promo_TandCs.pdf
Click to expand...

I purchased a MacMini 7 days before the event and hadn't even opened it when they announced it. I quickly asked support if they would honor the purchase or if I should return it and repurchase. They told me that they would honor it that I should get notification but its not showing up. I saved the transcript so I'm going to try to hold them too it and I imagine they will. Glad to see you got yours without trouble !!
 
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I haven’t bought anything new since July (MacMini) outside of AirPods Pro. I did however send an old 7 in for service and Apple replaced several parts under warranty and gave me a new Serial # for the phone when returned last week. The free 1 year offer showed up this morning. 🤷🏼‍♂️
 
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I bought one Macbook Pro on September 10th and activated it after the event. Apple says that I am eligible to get 1-year free trial but it doesn't show up... I have tried to log off and log in again but it is not working. It offers me the 1-week free trial only...
Does anyone have a solution?
 
edufmartins said:
I bought one Macbook Pro on September 10th and activated it after the event. Apple says that I am eligible to get 1-year free trial but it doesn't show up... I have tried to log off and log in again but it is not working. It offers me the 1-week free trial only...
Does anyone have a solution?
Click to expand...

did you try the web version of Apple TV? https://tv.apple.com Some said they were able to start their year free trials there.
 
edufmartins said:
unfortunately yes... I'Yep tried and it shows the same: 1-week free only...
Click to expand...

Are you trying in the macOS TV app? Mane try the web version, or if you have an iPhone, try it there. Also it’s worth remembering that it’s linked to your account, not the device. So if you have separate iCloud/iTunes accounts, you may need to sign into the AppStore with the account you registered the Mac with.

When I did mine, it didn’t show the 1 year free until I clicked on an episode of a program for some reason, before that it was just showing me the 1 week free option.
 
I bought an iphone 11 pro max, returned it 20 days later, still got free trial. I REALLY think they want to get like 25 M users signed up by 1/1/2020 CHOHW
 
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TrueBlou said:
Are you trying in the macOS TV app? Mane try the web version, or if you have an iPhone, try it there. Also it’s worth remembering that it’s linked to your account, not the device. So if you have separate iCloud/iTunes accounts, you may need to sign into the AppStore with the account you registered the Mac with.

When I did mine, it didn’t show the 1 year free until I clicked on an episode of a program for some reason, before that it was just showing me the 1 week free option.
Click to expand...
Thank you very much!
That's funny because it still doesn't work (still appears 1-week and I am not set as a subscriber) but you are right, the shows are working. I was not trying to play any show.
 
kemo said:
I did buy an iPad Pro 11 back in August 16th while there was a new store opening for discounted price. Well, I was still offered a year trial of Apple TV+. So make sure you check it out if the offer for a year trial don't show up for you as well even if you purchased a new device before announcing Apple TV+.

https://prnt.sc/pr12ex

https://prnt.sc/pr14d5

Promo TaCs says eligible devices are only after September 10th - https://www.apple.com/promo/pdf/EN_US_ATV+_Promo_TandCs.pdf
Click to expand...
I was given a free year and it specified the reason was due to my new iPhone purchase. I have an iPhone X from 2017.

Edit: I have my sister and her husband in my family plan for Apple Music. Turns out they just bought new iPhones yesterday, guess I get the new device benefit via family sharing.
 
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I bought a MacBook Air on August 8th and did not get the free year offer. I didn't confirm the order though. I canceled when it said my next billing date would be November 8th.
 
leadanew said:
I haven’t bought anything new since July (MacMini) outside of AirPods Pro. I did however send an old 7 in for service and Apple replaced several parts under warranty and gave me a new Serial # for the phone when returned last week. The free 1 year offer showed up this morning. 🤷🏼‍♂️
Click to expand...
I had an iPad replaced under Apple care and got free 1 year as well.
 
I purchased my iPhone back in September of last year. So, it's over a year old. I opened the Apple TV app and it said my new phone qualified me for a year of Apple TV+. I thought maybe it counted me as having a new phone because last month I had to replace the phone using Apple Care because I cracked the glass on the back of the phone. Whatever the reason, I'll take it. Maybe Tim Cook is trying to give away as many free subscriptions as he can in hopes that Apple TV+ becomes popular.
 
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digitalm3 said:
I purchased a MacMini 7 days before the event and hadn't even opened it when they announced it. I quickly asked support if they would honor the purchase or if I should return it and repurchase. They told me that they would honor it that I should get notification but its not showing up. I saved the transcript so I'm going to try to hold them too it and I imagine they will. Glad to see you got yours without trouble !!
Click to expand...
I have the same exact issue, received my MacMini on 4 September and I only get the 7 day free trial option. I chat with Apple support about this last week and they said I should have no issue.... Also I bought an iPad Pro in August so will try that option as one member said his allowed the 1 year trial. Please let me know if Apple support helps you out.

Update: Apple support tells me I don't qualify as I ordered the Mac Mini on 1 September. Even though by the time I received it, and restored from my iMac backup put me in the time period, they won't authorize me.
 
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Soondae said:
I have the same exact issue, received my MacMini on 4 September and I only get the 7 day free trial option. I chat with Apple support about this last week and they said I should have no issue.... Also I bought an iPad Pro in August so will try that option as one member said his allowed the 1 year trial. Please let me know if Apple support helps you out.

Update: Apple support tells me I don't qualify as I ordered the Mac Mini on 1 September. Even though by the time I received it, and restored from my iMac backup put me in the time period, they won't authorize me.
Click to expand...

They‘re giving me a problem too but I saved the original chat I had with their support. Mine was delivered on the 10th and I asked them the same day if I should return it or would it still qualify. They assured me I was good to go so I will hold them to it, I assume I’ll have to escalate it!
 
digitalm3 said:
They‘re giving me a problem too but I saved the original chat I had with their support. Mine was delivered on the 10th and I asked them the same day if I should return it or would it still qualify. They assured me I was good to go so I will hold them to it, I assume I’ll have to escalate it!
Click to expand...

I am outraged, they aren’t honoring their commitment and screwed me because I asked if I should return it so I could repurchase it. It’s infuriating because I didn’t think Apple let things like this happen, I have trusted them and now I’m having my doubts.
 
digitalm3 said:
I am outraged, they aren’t honoring their commitment and screwed me because I asked if I should return it so I could repurchase it. It’s infuriating because I didn’t think Apple let things like this happen, I have trusted them and now I’m having my doubts.
Click to expand...
I was so upset that I sent an email to Tim Cook on the topic. Along with my September 2019 receipt for my MacMini. Using a stupid date such as 10 September is ridiculous, why don't they at least start from 1 September? Let's see if I get a response......
 
Soondae said:
I was so upset that I sent an email to Tim Cook on the topic. Along with my September 2019 receipt for my MacMini. Using a stupid date such as 10 September is ridiculous, why don't they at least start from 1 September? Let's see if I get a response......
Click to expand...

I thought about doing that too but I think they have just ruined any chance of me ever signing up for the service. Like they say it’s all about the principal, there is always a grace period. Please let me know your outcome!!
 
I just purchased a brand new Macbook Air today at Apple. I don't want to put Catalina on it yet so does the free year start from the day you purchased the new device or the moment you load up Catalina?
 
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Soondae said:
I was so upset that I sent an email to Tim Cook on the topic. Along with my September 2019 receipt for my MacMini. Using a stupid date such as 10 September is ridiculous, why don't they at least start from 1 September? Let's see if I get a response......
Click to expand...

Well just as I was giving up all hope they came through and issued a code to redeem for a full year. My faith has been restored, I wish you luck in your efforts!!
 
I have to edit my original reply. I ended up receiving the offer for my Air purchased and activated in August. I ended up calling Customer Support and asking about it and was told that I was not eligible. A couple of days later I received the offer via e-mail in spite of what I was told. I wonder if they looked at purchase history since I did activate $2-3K worth of Apple gear in the past year and had an order for AirPod Pros on the way.
 
digitalm3 said:
Well just as I was giving up all hope they came through and issued a code to redeem for a full year. My faith has been restored, I wish you luck in your efforts!!
Click to expand...
I have not heard back from Apple, it appears they don't plan to honor my MacMini purchase in early September. For me a one week free trial is not enough time to decide if I want to throw another $5 month for their streaming service.
 
Received an offer today for the free year of Apple. I don't want to upgrade the Air yet that I just purchased as it is presently on Mojave. Nor wish to upgrade my iMac from Mojave. Can I take advantage of this offer on one of my iPhones or must it be only via the new Macbook Air?
 
TohMac said:
Received an offer today for the free year of Apple. I don't want to upgrade the Air yet that I just purchased as it is presently on Mojave. Nor wish to upgrade my iMac from Mojave. Can I take advantage of this offer on one of my iPhones or must it be only via the new Macbook Air?
Click to expand...
I purchased a qualifying iPhone 8 and accepted the one year offer on my 2015 Air. I think you can accept the offer on any Apple device by logging in to your iTunes account.
 
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