A senior Apple Vision Pro advisor told me more today about the device's inherent optical behaviors, such as reflections or refractions during high-contrast scenes in dim settings. The advisor said, "Thanks to user feedback, we now know for sure that we expect there to be some reflection or refraction while you're watching high contrast scenes in a darkly lit room. So, we tell people, like, look, it's expected behavior. It's the number 1 feedback we get. You can to go to the Apple store and do a fitting test, if it still doesn't work, you can get your money back"
My problem was stray light. Only acceptable setting was Environment White Sand --> Light.
The advisor stressed the subjective nature of the visual experience, saying, "It's very subjective. I couldn't say what you're seeing is what I would see... You're using it so you experience it," highlighting the personal variance in user experiences. The advisor had outlined the comprehensive range of light seal sizes.
They have 11w, 12n, 13n, 13w, 14n, 14w, 21n, 21w, 22n, 22w, 23n, 23w, 24n, 24w, 25n, 25w, 26n, 26w, 33n, 33w, 34n, 34w, 35n, 35w, 36n, 36w
He also shared a personal choice to purchase an alternative VR headset due to budget considerations, "I just bought a Meta Quest 3. I wanted the Vision Pro, but it's too expensive. So I thought, you know what? The Quest 3 has good pass-through, and I just got it yesterday." The senior advisor asked me 25 detailed questions aimed at gathering feedback for improvement purposes. He assured me that this information would go directly to the engineers and other product developers. “We are working on this product since 2011 and really need user data".
The guy helped me with making new appointment for a second fit in the Apple Store in Chandler, where I tried out 10 different light seals, ultimately selecting a 14N over a 25W. The first fitter said I needed 25W and didn't allow me to try out any light seals. This resulted in a $199 charge. Would the first fitter have done his job, I would still have warranty. The senior advisor , own initiative, called me back just now asking how it went and said that the charge was not the correct procedure. And the 14N was still not the perfect fit, so wil bring it back and try again.
My problem was stray light. Only acceptable setting was Environment White Sand --> Light.
The advisor stressed the subjective nature of the visual experience, saying, "It's very subjective. I couldn't say what you're seeing is what I would see... You're using it so you experience it," highlighting the personal variance in user experiences. The advisor had outlined the comprehensive range of light seal sizes.
They have 11w, 12n, 13n, 13w, 14n, 14w, 21n, 21w, 22n, 22w, 23n, 23w, 24n, 24w, 25n, 25w, 26n, 26w, 33n, 33w, 34n, 34w, 35n, 35w, 36n, 36w
He also shared a personal choice to purchase an alternative VR headset due to budget considerations, "I just bought a Meta Quest 3. I wanted the Vision Pro, but it's too expensive. So I thought, you know what? The Quest 3 has good pass-through, and I just got it yesterday." The senior advisor asked me 25 detailed questions aimed at gathering feedback for improvement purposes. He assured me that this information would go directly to the engineers and other product developers. “We are working on this product since 2011 and really need user data".
The guy helped me with making new appointment for a second fit in the Apple Store in Chandler, where I tried out 10 different light seals, ultimately selecting a 14N over a 25W. The first fitter said I needed 25W and didn't allow me to try out any light seals. This resulted in a $199 charge. Would the first fitter have done his job, I would still have warranty. The senior advisor , own initiative, called me back just now asking how it went and said that the charge was not the correct procedure. And the 14N was still not the perfect fit, so wil bring it back and try again.
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