Refunds With Apple BTOs

[Uma888]

Anyone had any problems getting refunds with BTO?

I need some advice, cause may be getting a refund

 

[Santeh]

Hello!

While I am just at the beginning of this process so far Apple has not given me any trouble with requesting a refund for an online BTO unit that arrived DOA. After speaking with Apple about what was going on I was given the choice of either a replacement unit or a refund and I chose the latter as I would rather buy a different machine directly from the Apple store rather than online.

As this transpires I will let you know what happens.

Always,

Sam

 

[stevep]

Anyone had any problems getting refunds with BTO?

I need some advice, cause may be getting a refund

More info needed -
I assume you bought on-line? -in which case distance selling regulations come into play, and you stand a better chance of getting a refund.
Was the machine DOA? -in which case there is no argument - Apple have to offer a refund, though you may decide at YOUR discretion to accept a replacement or even a credit note. They should also cover the carriage costs.
In the case of DOA goods, the legal term 'fitness for purpose' is relevant - if a computer is DOA its a doorstop, not a computer, and not fit for its intended purpose.
I'm sure if your claim is legitimate you will have no trouble from a company with the reputation that Apple has.
(BTW, the US consumer laws are very different - as I understand its much more difficult to get a refund over there).

 

[Uma888]

More info needed -
I assume you bought on-line? -in which case distance selling regulations come into play, and you stand a better chance of getting a refund.
Was the machine DOA? -in which case there is no argument - Apple have to offer a refund, though you may decide at YOUR discretion to accept a replacement or even a credit note. They should also cover the carriage costs.
In the case of DOA goods, the legal term 'fitness for purpose' is relevant - if a computer is DOA its a doorstop, not a computer, and not fit for its intended purpose.
I'm sure if your claim is legitimate you will have no trouble from a company with the reputation that Apple has.
(BTW, the US consumer laws are very different - as I understand its much more difficult to get a refund over there).

Nope, i bought it over the phone (edu store) iv yet to recieve my imac (its been 4 weeks, they r saying atleast 3 more weeks )

 

[stevep]

Nope, i bought it over the phone (edu store) iv yet to recieve my imac (its been 4 weeks, they r saying atleast 3 more weeks )

I'm a bit clearer now. What was the est. delivery time when you ordered? If it was significantly less than 7 weeks you should be able to cancel. But would you get one from elsewhere in less than 3 weeks? Currently they say 5 days for a stock iMac on the UK Apple Store site, changing to 8 days if you change the spec (eg more ram and hdd).
To be honest, there's so much that comes standard with a Mac nowdays that its hardly worth ordering a BTO.