I'm looking into what various techs here use for remote support of client computers.
My use of remote support software has been increasing recently. I didn't use it much before. Perhaps once every couple of months. So I never had a need to get a commercial program for this.
Now I'm getting several calls a month. I'm looking for something cheap and easy for the client to setup. Something that won't infuriate them the first time I try to get connected to them remotely.
Cheap is important as the bulk of my work is on site still. Remote work might bring in an extra few hundred a month. So something like Logmein or Teamviewer is out of the question. I mostly just do remote support if a client needs a rush job or too far away to drive.
I don't need much
Chrome Remote Desktop looks promising but overly complicated to walk someone through over the phone. Plus I get the feeling it won't scale up well if I start doing more remote work.
Zoho Assist standard looks like it fits the bill. Anyone have experience with Zoho? Was it reliable? Was it easy to walk clients through?
My use of remote support software has been increasing recently. I didn't use it much before. Perhaps once every couple of months. So I never had a need to get a commercial program for this.
Now I'm getting several calls a month. I'm looking for something cheap and easy for the client to setup. Something that won't infuriate them the first time I try to get connected to them remotely.
Cheap is important as the bulk of my work is on site still. Remote work might bring in an extra few hundred a month. So something like Logmein or Teamviewer is out of the question. I mostly just do remote support if a client needs a rush job or too far away to drive.
I don't need much
- easy for client to setup
- one session at a time
- no time limit
- no limit on the number of separate device connections made per month
- Mac and Windows compatible
- reliable
- secure
- Multi-monitor support is a plus
- unattended is a plus and only really needed for one computer
- reconnect after reboot is a plus
Chrome Remote Desktop looks promising but overly complicated to walk someone through over the phone. Plus I get the feeling it won't scale up well if I start doing more remote work.
Zoho Assist standard looks like it fits the bill. Anyone have experience with Zoho? Was it reliable? Was it easy to walk clients through?
