Renewed MobileMe, got confirmation, but account still shows original expiration

[skybolt]

I guess the title says it all. My MM is about to run out (3 days), but last week I purchased the box and set up the renewal. I got confirmation from the website that my new renewal date is 1/11/2010 (I, unfortunately, did not print this out). When I looked today on my account, it still shows the renewal is due in 3 days. Is this normal? Will it update when the time comes, or has something gone haywire?

Thanks in advance!

 

[d21mike]

I guess the title says it all. My MM is about to run out (3 days), but last week I purchased the box and set up the renewal. I got confirmation from the website that my new renewal date is 1/11/2010 (I, unfortunately, did not print this out). When I looked today on my account, it still shows the renewal is due in 3 days. Is this normal? Will it update when the time comes, or has something gone haywire?

Thanks in advance!

This is not normal. I would contact MobileMe Support. I assume you went into http://www.me.com/account to check this.

 

[rdowns]

This is normal. Same thing happened to me. Do a quick online chat with them if you want to double check.


Go here
http://www.apple.com/support/mobileme/

Click Account & Billing>Renew and Re-activate and the chat icon will appear.

 

[skybolt]

Thanks! I did the online chat thing with them last evening, and they told me that everything was just fine. They said that the new renewal would show up on the renewal date. Thanks for your input!