Replacement iPad Shipping Times

[Aboo]

My iPad screen started going bezerk a few days ago and wouldn't respond to any touch input and so Apple care considered it defective and customer service is replacing the unit for me. I wanted to just get an idea of what the lead times are for people who are either waiting for a replacement or ordered an iPad last week. Anyone have theirs ship yet?

I think my replacement was ordered last Friday.

Thanks in advance!

 

[jedolley]

I can actually answer this as my new iPad is on its way back.

This is for a non-Advance replacement exchange.

From what I can tell Apple does overnight shipping for the whole process.

Monday - I submitted the replacement ticket with Customer Relations.
Tuesday - I received the empty box, put my iPad in it and dropped it off at FEDEX.
Wednesday (Today) - They received my iPad, and shipped out my replacement. Per tracking I am scheduled to get it tomorrow.

It's definitely a completely different unit since mine went to CA, and the new one is coming from PA.

 

[Aboo]

Jedolly, thanks of the quick response. So it sounds like you are getting yours replaced through technical support. Mine is actually is getting replaced by customer service and so they just ordered me a brand new retail unit. They quitted me the same 5-7 business day lead time as on the website, so I'm hoping is guy will ship soon.

Thanks for your input!

 

[jedolley]

Mine was actually done through customer relations after speaking to tech support. Did you have Apple Care on yours? They told me they could not do an Advance Replacement/Exchange unless I had Apple Care.

 

[Aboo]

No apple care on mine but was offered the advanced exchange due to the shipping lead times. When you get yours tomorrow, would you mind letting me know if they sent you a full retail sealed unit or a service part replacement (i.e. Ipad only?) I called customer service again today and they informed me that it would likely ship on Friday or Monday and I should get in 2-3 days after that because its coming from overseas.

 

[jedolley]

I'm almost certain it will be iPad only, but was told it will most likely be new since the iPad is new itself.

The different handling of our iPad probably has to do with your issue vs. mine. The only problem with mine was that it had a pixel that was a different shade than the others. Meaning, if the background was blue, the one pixel would be light/brighter than the others and this was the case no matter the color (except for black).

Your iPad problem is obviously much more serious, and probably warranted the handling the way they did.

Part of me wishes I hoofed it to the retail store (3 hours round trip), but since this was my second problem unit it looks like i'm getting some sort of goody for my trouble.

 

[iLiveUdie]

Ouch, a defective iPad ;(

 

[Aboo]

Indeed. Waiting sucks, especially with a defective iPad sitting right in front of you. Oh well. May be this is some sort of sign that I should be getting a 3G version.

 

[Nash Bridges]

Are they sending a new unit or a refurbished one?

 

[jedolley]

Are they sending a new unit or a refurbished one?

There is no way for me to tell if it's new or refurbished, but it definitely not a retail. The sad thing is that the new one also has a screen/ pixel issue. I've about given up on the phone support and my "customer relation" rep has yet to call me back today. I'm probably going to have to make the 3hr (round trip) trek to the Apple store for my fourth iPad .