Anyone know where we can buy spare silicone tips for the Apple AirPods Pro. I called Apple support and they couldn’t tell me. I guess its to soon after release.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Replacement tips for AirPods Pro
- Thread starter Otflyer
- Start date
- Sort by reaction score
Have the same question. Apple support told me to contact Apple Sales and the last one told me to contact Apple support. They are confused and no idea where to get them from. I thought of going to an Apple store tomorrow and get more information.
I hope the Genius Bar technicians know about it since it’s considered as a replacement part. Will update this afternoon.
The problem is that if you lose a tip then you are stuffed until Apple start selling them as accessories
For all the complaints I've read so far, I've not yet read of people complaining about the tips coming off. So that's good.
Historically I loved Comply tips. But their TW tips were utter trash. Fell apart after about a month of normal wear.
Yep me too.i might pop in to my local Apple store and ask if they will give me a spare set as a freebie ?
Is your tare like this or more severe?
I have this on one side of my pods. I’m not leaning towards exchanging cause my first charging case had dents on it from manufacturing. Don’t want to try my luck again.
Anyone else have this kind of finishing defect on their buds?
So I was able to get the replacement tips from my local Apple store her in Toronto, Canada. You have to make an appointment with the Genius Bar. It costs $5.19 for 2 small, or medium or Large. Got them all just to keep them in spare. They cost me around $17 with tax. They only had one of each.
Hope it helps
Hope it helps
Just spoken to support now about spare tips. They are 4 dollars for a pair or 4 pounds a pair (Small, Medium or Large). You can't order them through the sales phone line. You can only purchase from a retail store or a third party supplier. I will call my local store tomorrow to check.
No mine was inside (if you were to unfold the tip) right above the hard part where it clicks onto the pod.
One of the large tips with my APP took the top of the card off with it and so was stuck inside. The only way I could get it out was to poke it out with a sim tool. I didn't know there is a thin mesh/membrane there, therefore poked a hole in it.
I started an online chat but 'Dan' wouldn't budge on it being accidental damage and I would have to pay to fix. I argued a little saying if I hadn't poked a hole would the tip taking the card with it be my fault. Yep, but he would forward the feedback about the packaging. I gave in and asked him for a link to buy more tips but he told me I had to go to a store as they aren't available online. I explained that wasn't satisfactory as I don't have any Apple Stores locally, but he didn't care.
Now I don't hear any difference between the good and damaged one but I'm concerned it's lost the sweat/rain resistance.
First time I've been unhappy with Apple's customer service. I know it's only a few quid but the faulty packaging was at fault so Apple should replace the tip.
I started an online chat but 'Dan' wouldn't budge on it being accidental damage and I would have to pay to fix. I argued a little saying if I hadn't poked a hole would the tip taking the card with it be my fault. Yep, but he would forward the feedback about the packaging. I gave in and asked him for a link to buy more tips but he told me I had to go to a store as they aren't available online. I explained that wasn't satisfactory as I don't have any Apple Stores locally, but he didn't care.
Now I don't hear any difference between the good and damaged one but I'm concerned it's lost the sweat/rain resistance.
First time I've been unhappy with Apple's customer service. I know it's only a few quid but the faulty packaging was at fault so Apple should replace the tip.
not saying someone won't figure it out, but the nature of mounting ring which is unique to the AirPods Pro, with the tiny gap it needs to plug into, makes foam ear tips seemingly impossible. I might be able to see a hybrid silicone/plastic ring that snaps in and then is somehow connected to foam which is the majority of the tip?
[automerge]1572991009[/automerge]
very, very odd. normally apple would just throw you a bone and send you a cheap item to fix what broke on a day old product... even if it seemingly is user error. I think a big part of the issue here is they don't even have the part...
I went into my local Apple store and asked if they had the spare tips. I was told they did not but, the genius went into the back room and brought me a complete set at no charge. They were boxed with a part number on the box. I asked for the part number but, he said he could not give it to me.
Walk into an Apple store, get a full refund because it's less than 14 days. You don't need to have a reason.
With your refund, buy a new set of AirPods Pro.
Sorted.
This. There is no reason to be unhappy with Apple when your purchase is within the return period. It is basically a no questions asked return policy which is fantastic.