Requesting a Box for Service

[AlexGFX88]

My brother called Apple today about his MacBook Pro, he needs to send it in for service. They told him to go to "http://www.apple.com/support/service/depot/" to request a box to send it to them ... Unfortunatly for the life of us we can't find where to request this box?

Thanks,
Alex

 

[SWC]

Sounds like the guy you talked to is lazy. For system repairs they have to set it up for you. I would call back or take it to a local apple store.

 

[AlexGFX88]

Sounds like the guy you talked to is lazy. For system repairs they have to set it up for you. I would call back or take it to a local apple store.

Wow ... Thanks. I can't believe he intentionally gave my brother bad information :-/

 

[sparkyms]

tell your brother the next time he is on the phone to apple to always take the persons name, and ask for a reference number for the call. That way they can find out who took the call should you want to complain.

 

[AlexGFX88]

tell your brother the next time he is on the phone to apple to always take the persons name, and ask for a reference number for the call. That way they can find out who took the call should you want to complain.

Gotcha, thanks.

PS: I have another question. Would it void the warrenty if he wanted to replace the bottom shell himself? It's become warped above the DVD bay, and I'm afraid he's going to need that replaced.

Cheers,
Alex

 

[sparkyms]

Yes, it would, as its not user-servicable. Would be wise, as it's still in warranty just to get apple to change that too, as, lets be honest, his macbook should have gotten warped within one (or even three) year(s).

 

[iHerzeleid]

You can only request for a service box online for iPods.

 

[MacDann]

ANY TIME you speak to an Apple person on the phone for repairs or support they should give you a case number. When they enter your personal information the case number is automatically generated, whether or not they resolve your problem.

Always request the case number and write it down in a very safe place. This is the key to the castle, so to speak, should you have to go back to them for the same problem or issue.

MD