Return Policy - Apple Store and Online

[BrandonSi]

I'm really pushing my mom to try out a mac mini. She's hesitant, but I think I can get her to give it a shot. The only question is, if she ends up really not liking OS X or it being too different for her, what can I do about a return? I saw on the store web site, they charge 10% restocking fee. Does the apple store do this as well?

 

[devilot]

I saw on the store web site, they charge 10% restocking fee. Does the apple store do this as well?

Yup.

:edit: I feel bad about the one word answer so I've dug up an Apple receipt and I'll type it up for you.

Returns
If you are not satisfied with your purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will mail a check within ten (10) business days for cash, cash equivalent, and check transactions over $250. Except where prohibited, a 10% restocking fee will apply to any non-defective item that requires Apple to perform rework prior to resale; please ask a Mac Specialist for details. Please note the following:

-Opened software, memory, and other media can be exchanged for the same item, but cannot be returned for a refund.

-Custom-configured products including any personalized iPod, cannot be returned or exchanged.

-Purchases made using a lease are subject to the terms of your lease agreement and cannot be returned.

-Non-Apple products are sold by Apple "as is." Consult the manufacturer for warranty terms and conditions.

 

[BrandonSi]

Yup.

:edit: I feel bad about the one word answer so I've dug up an Apple receipt and I'll type it up for you.

A+ for effort! Thanks!

 

[buddhagoth]

Apple is also interested in what every business wants, repeat customers. That being said, they do give their store-level managers some discretion as to what to allow for returns, what to charge, etc. If you're firm but polite and ask for an exception to stated policy, it is possible to get it.

Afterall, these returns are also what stocks their Special Deals pages. They can make up for it later on.

 

[FFTT]

Most of the people trying OS X for the first time are delighted with the ease of use and lack of maintenance issues.

Apple also offers a free orientation class at most AppleStores.

Generally after you buy your mini. you'll need to run the basic OS software
updates and you're ready to roll.

Even though most basic users should be O.K. with the stock 512 RAM,
I would recommend the upgrade to 1 GB.

If your mom is used to Microsoft Office, you'll probably want to also add that to your list.

Otherwise, everything she needs is pretty well covered in the OS X
operating system.