Hi All,
I received my 15" MBP (see below for specs) on Saturday, 12/5/16. As soon as I powered it on I knew it had issues:
1. The Touch ID button was loose and wobbled around in its socket. It eventually stopped working.
2. I deleted and then tried to re-add my fingerprints but the system continually stalled and would never complete the reset.
3. The entire touch bar would become non-responsive, during multiple tasks (emptying the trash, adjusting vol. etc).
4. As everyone has noted, I was getting between 3.4 and 5h of battery life using Office, streaming Spotify, and using some bibliographic software. Abysmal.
5. The hot corners I set up were buggy and switching between apps felt jerky
6. I saw one screen "fritz, flash" type of thing on startup
7. I was continually being logged out of my iCloud account
Today I made an appt. at a Genius bar (I'm in NYC). When I realized I couldn't be there in time (2h before the appt.) I tried to call the store to cancel. No dice, I got apple tech support using the store-specific phone number and was on hold for 35 min. Feeling more than a little pissed off, I took the train down to the flagship store on 5th Ave and walked in.
As soon as I explained the situation to the Apple store employee she immediately went in the back and gave me a brand new replacement. I asked if she wanted to see the issues I was having in person. She did not. If was as no questions asked as possible. I asked what her take on customer experience had been with the new MBPs so far. She was diplomatic but I inferred that she's probably put up with a lot of angry customers. That's too bad because it's not her fault, she was great.
I asked if they would refurbish my "old" MBP for resale and she said no. Apparently Apple has instructed retail stores to ship any returned computers directly back to Cupertino so the engineers could have a look. My overall impression was that, perhaps obviously, Apple is totally aware that it released at least a decent percentage of malfunctioning machines and are trying to quietly handle the duds before pursuing further action (I doubt there would be a recall, but perhaps a serious, engineering-intensive update release),
Anyway, I'm currently setting up the new computer and hoping it's as good as it should be. To anyone having significant issues with your new MBPs, take them to the Apple store closest to you and perhaps you can walk out with a replacement that represents the machine you spent all that money on.
Cheers.
I received my 15" MBP (see below for specs) on Saturday, 12/5/16. As soon as I powered it on I knew it had issues:
1. The Touch ID button was loose and wobbled around in its socket. It eventually stopped working.
2. I deleted and then tried to re-add my fingerprints but the system continually stalled and would never complete the reset.
3. The entire touch bar would become non-responsive, during multiple tasks (emptying the trash, adjusting vol. etc).
4. As everyone has noted, I was getting between 3.4 and 5h of battery life using Office, streaming Spotify, and using some bibliographic software. Abysmal.
5. The hot corners I set up were buggy and switching between apps felt jerky
6. I saw one screen "fritz, flash" type of thing on startup
7. I was continually being logged out of my iCloud account
Today I made an appt. at a Genius bar (I'm in NYC). When I realized I couldn't be there in time (2h before the appt.) I tried to call the store to cancel. No dice, I got apple tech support using the store-specific phone number and was on hold for 35 min. Feeling more than a little pissed off, I took the train down to the flagship store on 5th Ave and walked in.
As soon as I explained the situation to the Apple store employee she immediately went in the back and gave me a brand new replacement. I asked if she wanted to see the issues I was having in person. She did not. If was as no questions asked as possible. I asked what her take on customer experience had been with the new MBPs so far. She was diplomatic but I inferred that she's probably put up with a lot of angry customers. That's too bad because it's not her fault, she was great.
I asked if they would refurbish my "old" MBP for resale and she said no. Apparently Apple has instructed retail stores to ship any returned computers directly back to Cupertino so the engineers could have a look. My overall impression was that, perhaps obviously, Apple is totally aware that it released at least a decent percentage of malfunctioning machines and are trying to quietly handle the duds before pursuing further action (I doubt there would be a recall, but perhaps a serious, engineering-intensive update release),
Anyway, I'm currently setting up the new computer and hoping it's as good as it should be. To anyone having significant issues with your new MBPs, take them to the Apple store closest to you and perhaps you can walk out with a replacement that represents the machine you spent all that money on.
Cheers.