Ridiculous Customer Service at Apple

[Meana]

This week I have had to go to Apple over three times for various problems, including the time required to pick up my MacBook that is 6 visits out of my time.

Originally I had a problem with my MacBook pro which they said may have been fixed after running a few diagnostics and fixing a few settings ( this was a few months ago ). It didn't help, so at the beginning of this week I brought it in to be looked at again and they said that instead of leaving it over night reformatting it was an option and would most likely clear the problem. After having to waste more of my time to backup and reload all my documents I thought that it would be worthy it as long as the problem wouldn't persist. It didn't. I had to bring it in, again, and on the third visit they finally isolated the problem. Okay, fine. So two days later I went and picked it up, and brought it home. Little did I know that they had MESSED IT UP , they had given me a motherboard with problems, and instead they had created a new problem, and really - made it worst than it originally was.

End rant. So now after having gone to the Apple Store nearly everyday this week they have my Mac yet again, and won't do anything to compensate me for all the trouble that they have cost me , this macs less than a year old too..

 

[seong]

If I remember correctly, there is a policy where if you bring your laptop for repairs more than 3 or 5 times, then Apple should give you a refurbished unit (which will be as-perfect-as a brand new laptop.)

Give them a call, and tell your situation.

 

[Meana]

I've had to bring it in for problems four times now however; I believe they said that reformatting it on the spot and running the diagnostics didn't count as two repairs..

I'm going to try giving them a call tomorrow, I just think its ridiculous how they can let a problem linger or take so many visits to fix one problem and then simply say oops, when they were trying to fix the original problem it turns out that it made a new problem. Yep so we didn't go check it over with you to make sure it worked, oh well we'll go fix that now (and do nothing about the terrible service that has been provided). Seriously... Looking at the genius bar appointments all you would see is my name along the weeky schedule

 

[kolax]

Why don't you tell us the problems you're having?

 

[Meana]

It would continuously shut down and start up, three visits later they realized it was the motherboard however they ended up replacing it with one that was faulty the video card was wouldn't work correctly. So they're going to fix it now..but the overall experience has been terrible

 

[blueroom]

More info.

MacBook model, OSX version, original or user upgraded RAM, HDD.

Which Apple store are you using?

 

[cantthinkofone]

Why are you complaining on a forum? We can't do anything about it. Go talk to apple. Ask them for a refurb from the back.