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Safari - pages intermittently stop loading until I restart Mac

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PCFan

macrumors member
Original poster
Dec 16, 2008
74
5
As of February of this year, I noticed that every couple of days, mostly after leaving my M1 MacBook Pro 14" idle, and then trying to navigate to a website, the progress bar hangs like right at the beginning, and the page will not load. I can try to visit ANY page, it will not load. The only fix has been to restart my computer, but at times, if I wait a few minutes things will eventually load.

I know it's not my internet because Apple Music and Mail still work.

Anyone know how to fix this? PLEASE

https://imgur.com/a/u742pU9
 
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Sheepish-Lord

macrumors 68030
Oct 13, 2021
2,518
5,129
- I see you had activity monitor open, did it report anything unusual during those times?
- Do you have any adblockers/extensions enabled?
- Have you tried another browser to see if you could replicate it?
 
StudioMacs

StudioMacs

macrumors 65816
Apr 7, 2022
1,133
2,269
PCFan said:
As of February of this year, I noticed that every couple of days, mostly after leaving my M1 MacBook Pro 14" idle, and then trying to navigate to a website, the progress bar hangs like right at the beginning, and the page will not load. I can try to visit ANY page, it will not load. The only fix has been to restart my computer, but at times, if I wait a few minutes things will eventually load.

I know it's not my internet because Apple Music and Mail still work.

Anyone know how to fix this? PLEASE

https://imgur.com/a/u742pU9
Click to expand...
Quitting and relaunching Safari doesn‘t work? You need to restart the machine?

I have had similar issues, and I think clearing the browser cache did the trick In the past…

It could also be a DNS issue, so I agree trying another browser might help troubleshoot since that would use the same DNS.
 
johannnn

johannnn

macrumors 68020
Nov 20, 2009
2,313
2,599
Sweden
Same issue here. Monterey on M1 MBA. Whenever it happens, Firefox and Chrome still work fine. I think it's just Safari being ****** sometimes. I still use Safari though.

Edit: Just got the same issue. And started thinking, what is different between Safari and Firefox/Chrome. And then it hit me, I have "private relay" enabled in System Preferences > Apple ID. And it only works in Safari. So I tried disabling it, and Safari started working directly.

So my tip is to disable Private Relay.
 
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PCFan

macrumors member
Original poster
Dec 16, 2008
74
5
I do have Private Relay turned off.
I even did a fresh Monterey install, and what I noticed is that once I kill all the Time Machine processes (all the mdworker ones), the problem seems to go away. Any ideas?
 
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Hat Tric

macrumors member
Nov 12, 2018
53
56
Germany
zokstar said:
Ever since upgrading to the latest macOS, Safari is unable to load a lot of sites for me :(. very annoying
Click to expand...
Exactly the same problem here since upgrading to macOS 12.4. Firefox and Chrome are working fine. iCloud private relay is disabled.

For me I got it resolved by unchecking "hide IP address from tracking" (or whatever it's called in English) in the Safari Privacy preferences (Safari cmd+, privacy-tab and then uncheck the second checkbox from the top).
 
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Novaoblivion

Novaoblivion

macrumors regular
Jan 13, 2006
211
476
Hat Tric said:
For me I got it resolved by unchecking "hide IP address from tracking" (or whatever it's called in English) in the Safari Privacy preferences (Safari cmd+, privacy-tab and then uncheck the second checkbox from the top).
Click to expand...
Thanks for this tip, I've been having the same issue ever since upgrading to 12.4.

Oddly enough this is my work machine where I'm not signed into my personal iCloud account, so it shouldn't have access to Private Relay anyway since that's an iCloud+ feature 🤔
 
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tom29786

macrumors member
Dec 8, 2010
58
6
Spring Hill Fl, Midlothian Va
Thanks for the help, I have tried all of these and nothing works. I just installed Monterey yesterday plus the update which took another hour. Firefox works fine, I am on my 6th mac mini, and started with Leopard. I switched from Catalina which worked fine, except for blue tooth witch I fixed by simply moving my external drive to the other end of the table. Thanks Tom. P.S. I am 78 and you can teach an ol dog new tricks.
 
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mk313

macrumors 68020
Feb 6, 2012
2,074
1,150
I have had the same issue for a long time. For me, I then try to open the page in Edge. Sometimes it works, other times it doens't, but Safari & Edge eventually work again. I have no idea what is causing it, and it's frustrating when it happens, but as the OP said, the internet is still working because every other device still works & I can still access online info (like my iTunes songs, Apple TV video, etc)
 
zokstar

zokstar

macrumors regular
Aug 15, 2016
160
72
Sydney
Hat Tric said:
For me I got it resolved by unchecking "hide IP address from tracking" (or whatever it's called in English) in the Safari Privacy preferences (Safari cmd+, privacy-tab and then uncheck the second checkbox from the top).
Click to expand...

Thank you! This seems to have helped! Not sure why but, was working just fine for the last 8 months or so.
 
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kvlq

kvlq

macrumors 65816
Dec 6, 2015
1,065
1,036
Just uncheck "Limit IP Address Tracking" under System Preferences->Network.
Screenshot 2022-05-20 at 17.11.39.png
 
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RobbieTT

RobbieTT

macrumors 6502a
Apr 3, 2010
576
830
United Kingdom
zokstar said:
Ever since upgrading to the latest macOS, Safari is unable to load a lot of sites for me :(. very annoying
Click to expand...

Same for me and I must be one of the few that have never run into a major macOS Safari issue before.

The issue is limited to some website and not universal and the ones impacted, when viewed in developer mode, seem to struggle to load or run a javascript of some sort. Again, not all JavaScripts on any given site are impacted either. The problem is most noticeable on sites that have graphics the reveal themselves on scrolling down or on some imbedded media.

Tried turning off my extensions (only have 3 and tend to only run 2 of them) and no difference. Cleared all caches, inc macOS DNS cache and checked my own DNS server - no difference. Same for running in Private Mode or on a clean 'recovery' user account and restarting. No difference.

Everything runs just fine with Brave on macOS but I mainly use Safari day-to-day. I don't use Private Relay or a VPN but do run my own local DNS server and anything beyond that goes to NextDNS via HTTPS (runs natively on my router).

Otherwise, this has been a painful update. All 4 machines I have with me are Apple Silicon of some sort. I've not tried an Intel machine yet. 🤕

[/edit] I've just noticed the IP address Tracking tip above, so will try that. 👍
 
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