Scratched CDs&DVDs, time 2 return the 27" i5 beast?

[gjw4u]

Well after 11 days of bliss, I think my joy might of come to glitch.
Yesterday I watched a brand new DVD ("Vicky Christina Barcelona", what a City of architecture Barcelona seems to be), when I ejected & returned the DVD to it's cover, I noticed some strange scratches on the DVD.
Well today I decided to watch another new DVD. I inspected the DVD prior to inserting the DVD into the iMac's SD. The DVD had not a scratch. Well after watching "Max Payne" (What a disturbing & macabre movie that turned out to be), and ejecting the DVD, I discovered that this new DVD, had been disfigured by the iMac's OD.
Well it seems, that my 27" i5 iMac is really in the habit of scratching all CDs & DVDs, which get inserted/ejected from the OD.
I guess I will be calling Apple Care first thing in the morning and figuring how to sort out this issue.

 

[flopticalcube]

You should get Apple to pay for two new DVDs to replace the scratched ones.

 

[Huddy]

I feel your pain.

I have had my 27" i7 for 2 days and it has already scratched both my Snow Leopard DVD and my brand new copy of Windows 7 DVD.

I am not surprised as the same thing happened with my old 24" iMac, in the end I avoided using the CD-Rom drive where possible.

As this one is within it's 14 days return period it is going back for a refund. Pretty annoyed that this type of issue has been going on for some time now without resolution from Apple.

 

[knewsom]

OR, you could replace the optical drive with an SSD...

 

[Warbitrary]

The SuperDrive is not scratching the DVDs, the metal edges of the iMac are. You need to insert and remove CDs and DVDs at exactly at the right angle to avoid touching the metal edges.

AFAIK it's a design flaw in the iMacs, so exchanging the computer won't fix the problem.

 

[ascender]

I've had the same problem with my 27" iMac. I had a load of DVDs to burn when I first got it and noticed it fairly quickly, but despite being careful from then on in, its still happening.

 

[J&JPolangin]

The SuperDrive is not scratching the DVDs, the metal edges of the iMac are. You need to insert and remove CDs and DVDs at exactly at the right angle to avoid touching the metal edges.

AFAIK it's a design flaw in the iMacs, so exchanging the computer won't fix the problem.

...why wouldn't the "slot loading" mech keep it lined up properly unless it was installed off center on the inside of the machine?

My 20" prev gen iMac works fine when ejecting disks, I'd think you'd hear it scraping the aluminum otherwise...

 

[nyguy4u]

the previous poster is right, it's not the drive. It's the aluminum edges around it. Even if they slightly touch together, you won't hear it, but you'll see scratches.

I had the issue, then I put the DVD in the drive to make sure it doesn't touch the metal edges, and there was no scratches. You just have to be careful.

That was definitely a design flaw, but exchanging them out won't do anything.

 

[kellen]

With some of the problems floating around with the iMac, you may just want to get it fixed instead of returning it.

 

[nyguy4u]

With some of the problems floating around with the iMac, you may just want to get it fixed instead of returning it.

What is there to fix? It's a design flaw.. there is nothing wrong with his computer.

 

[TennisandMusic]

My iMac's did this too. Solution? Put some masking tape along the edge of the dvd slot, and make sure it actually covers the edge. No more scratching for me. Kinda silly you have to resort to things like that on a 2000 dollar machine.

 

[kellen]

What is there to fix? It's a design flaw.. there is nothing wrong with his computer.

If he is the one saying it is the drive, then replacing the drive would fix it.

If it is the metal, then realigning it would possibly fix it.

My point was that it sounds like a fixable problem and due to the other probs of the iMacs, he may just want to get it fixed.