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Scratched InvisibleShield =O

Austin2048

Austin2048

macrumors 6502
Original poster
Mar 16, 2009
261
0
Holmes, Pennsylvania
hey guys. so not to long ago i got the InvisibleShield for my iPod Touch. ive noticed the other day it got a scratch. i am 100% sure that it is a scratch. there are also a lot of streaks on the screen that are very noticeable when my screen has a lot of white on it. how do i send it back and get a new one with the lifetime warranty?
 
The material itself gives off a "streaked" look when you are on a bright/white screen, so in that aspect, that's normal as mine does the same. (My streaks run vertical)

Scratch wise, how do you know it's a real scratch? Can you feel it when you run your fingernail over it sideways? I know that if I purposely take my fingernail and scratch my InvisibleShield, the "scratch" stays there for an hour or so, but then it goes away.
 
InvisibleShields are definitely going to suffer from minor cosmetic damage such as scratches. I wouldn't worry about it, as the iPod itself isn't getting scratched.

My InvisibleShield has minor scuffs and scratches on the back too, but as long as it stays relatively clear and protects my iPod, I'll stick with it.

I wouldn't worry about it, enjoy the shield.
 
well the streaks are in one area, the center, there arent anywhere else and they are only on the screen. the back it flawless except for a little piece of dust. i am positive its a scratch, its been there all yesterday and today and yeah, i can feel it when i run my fingernail over the scratch. the streaks and the scratch are very annoying since they are on the screen....

i just faxed them the receipt about 2 hours ago to activate my warranty
 
I also was curious about this a couple weeks ago and then I saw a kiosk at the mall devoted just to the shield and the guy there replaced it for me. Since I didn't want to try to put it on again myself because I suck at it (the main reason why I needed it replaced) so he put it on for me for $10 and did a great job. I am curious though how long does it take to get your new one?
 
i think in i read in their site that it takes 5-7 days. i might be wrong though. i sent them an email yesterday requesting a replacement and i havent gotten anything back yet =/
 
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