Screen not turning off with calls

[Splazzatch]

Hey everyone, my brand new iPhone X doesn't turn off the screen when I put the phone up to my ear. At first I thought it was the case, the problem exists with or without the case. I thought there was an option for the proximity sensor but there is not one in the settings that I can find. Before I head to the genius bar, I was wondering if anyone has a solution.

 

[mattguy10]

Hey everyone, my brand new iPhone X doesn't turn off the screen when I put the phone up to my ear. At first I thought it was the case, the problem exists with or without the case. I thought there was an option for the proximity sensor but there is not one in the settings that I can find. Before I head to the genius bar, I was wondering if anyone has a solution.

Try a hard reset:

Press and release volume up button
Press and release volume down button
Press and hold side button until screen turns black and Apple logo pops up, then release

 

[Splazzatch]

Try a hard reset:

Press and release volume up button
Press and release volume down button
Press and hold side button until screen turns black and Apple logo pops up, then release

That worked! Thank you!