Screen stuck on dial pad during phone calls (sometimes)

[sheateeley]

Hello all,

EDIT: I'm using an iPhone 6s running iOS 11.2.6.

Something that has been happening to me recently is sometimes, seemingly randomly, I'll be on a call, need to use the keypad briefly, and all of the phone controls (End call, Mute, Speaker, Contacts, Add Call, etc buttons) will be replaced with the keypad, which is moved to the top of the screen. Needless to say, this is a problem if I want to actually end my call or put the other person on mute. Unfortunately, I don't have a screen shot to provide.

Does anyone know what this issue is stemming from? I did a full factory reset of my phone this morning (not restoring from a backup - a 100% full wipe), and the issue is still happening. It kind of seems to happen more often when I'm receiving a call, rather than making one, but I haven't really paid too much attention to this detail so I can't say for sure.

Ideas?

 

[HQNYC]

Was the screen replaced by a third party? If you did a new install, then it might not be software.

I would make a Genius Bar appointment and get it checked out.

 

[sheateeley]

Thanks for your reply. No, the screen hasn't been replaced or damaged. From the lack of replies, I guess I kind of assume this problem isn't exactly wide-spread... I'll probably take your advice about the Genius Bar appt.

 

[Tallfish0919]

My iPhone 6s Plus does the same thing...

Your not alone.....

 

[cfurlin]

That used to happen to me, locking up the entire phone and making it impossible to hang up the call or shut down the device. After about 5 minutes it would finally start responding again. That was on my 6. My 8 has not done it.

 

[Stygma]

My iPhone 8+ gets stuck on the calculator and I have to restart the phone to get out of it.

 

[JT2002TJ]

I kind of have the same thing with my iphone X. It also will sometimes get stuck on a black screen, even when I pull the phone away from my face. I have to press the power button a few times to turn the screen back on so I can hang up.

 

[kshaffe31]

Hello all,

EDIT: I'm using an iPhone 6s running iOS 11.2.6.

Something that has been happening to me recently is sometimes, seemingly randomly, I'll be on a call, need to use the keypad briefly, and all of the phone controls (End call, Mute, Speaker, Contacts, Add Call, etc buttons) will be replaced with the keypad, which is moved to the top of the screen. Needless to say, this is a problem if I want to actually end my call or put the other person on mute. Unfortunately, I don't have a screen shot to provide.

Does anyone know what this issue is stemming from? I did a full factory reset of my phone this morning (not restoring from a backup - a 100% full wipe), and the issue is still happening. It kind of seems to happen more often when I'm receiving a call, rather than making one, but I haven't really paid too much attention to this detail so I can't say for sure.

Ideas?

[doublepost=1537392137][/doublepost]did you resolve it? I have the same problem. Everytime I call verizon (ugh, as if thats not painful enough) I have to input my cell# and pin and my phone goes black and does not allow me to see the dial pad. HELP!!

 

[C DM]

[doublepost=1537392137][/doublepost]
did you resolve it? I have the same problem. Everytime I call verizon (ugh, as if thats not painful enough) I have to input my cell# and pin and my phone goes black and does not allow me to see the dial pad. HELP!!

What if you press the home button or perhaps even the lock screen button, does that make the call screen appear?