Sent my matte MBP in for repair and received glossy back

[Stacc]

So I sent in my 10 month old MBP in for repair for multiple problems including the infamous whine and there were some whiteish spots appearing on the display. When I received the laptop back the whine still existed but most importantly it had a glossy screen.

So I took it back to the apple store and the genius bar guy claimed that it was in fact a matte screen. There is no way this is possible, the screen on my replacement is not the same as my original laptop. The guy did take the laptop and say he would ship it back to the repair center but that they would probably just send me back the same replacement laptop.

So my question is, am I being screwed by apple or has the definition of what a matte screen is changed in the last 10 months?

 

[ghall]

I had the opposite problem. My MBP has a matte screen while the geniuses insist it's a glossy. I think it has something to do with their database. I don't think they trust their eyes while looking right at your computer.

 

[PDE]

I had the opposite problem. My MBP has a matte screen while the geniuses insist it's a glossy. I think it has something to do with their database. I don't think they trust their eyes while looking right at your computer.

there is also the possibility that the matte coating has changed? The 17" MBP I had was matte, but more glossy/shiny than the 15" MBPs matte display I used. Or is it super glossy?

 

[jbuckner]

I don't know if this is relavant or not, but Applecare says that my 15" MBP is a glossy when it's clearly a matte. I think it is a database issue.

 

[gr8tfly]

The glossy is the same as a MacBook. There is NO way someone looking at the two side-by-side could confuse the two types. I would continue to pursue the issue. (if you still have your box, the sticker says what type it is)

edit: have you verified that it is indeed the same machine (by serial number)? Also, the part numbers for the two machines are different, so it would have had to have been tracked differently.

 

[ericssonboi]

One of my old MBP said it was Glossy on the box and in the system.. but was actually a Matte.

It was weird..

 

[Stacc]

In talking with the guy at the genius bar he said that the glossy model designation on the website was the model of the macbook pro and did not mean it was actually a glossy screen mbp.

The laptop I received back was not the same one I sent in. It was clearly an entirely different laptop.

I am beginning to suspect that there were issues with the original matte screen and that the matte screens today are actually glossy screens with less of the coating applied.

 

[PDE]

In talking with the guy at the genius bar he said that the glossy model designation on the website was the model of the macbook pro and did not mean it was actually a glossy screen mbp.

The laptop I received back was not the same one I sent in. It was clearly an entirely different laptop.

I am beginning to suspect that there were issues with the original matte screen and that the matte screens today are actually glossy screens with less of the coating applied.

Aren't all the matte displays actually glossy with a anti-reflective coating appied? There was definitely an issue with that coating last year and it would make sense that they tried address it given all the complaints. Is it very reflective? Can you take a picture with the display turned off and facing a source of light?

 

[Pressure]

I don't know if this is relavant or not, but Applecare says that my 15" MBP is a glossy when it's clearly a matte. I think it is a database issue.

Same here.