Serial number

[Bahargraviton]

Hey guys,

Because of my laptop defect on the keyboard, I returned my laptop to have a replacement. I know the serial number! Is it possible to fix the keyboard and gave the laptop with another serial number? Is it possible yo change the serial number?

I told them and insisted that I want a brand new one because I sent if within the 14 days.

Whta do you think?

Thanks.

 

[chabig]

When your Mac needs a repair, Apple repairs it, and you get the same machine back. You don't get a brand new machine. The serial number shouldn't change. I think serial numbers are paired with logic boards, and if the machine gets a logic board repair I think they install your machine's serial number on the new board.

 

[Bahargraviton]

When your Mac needs a repair, Apple repairs it, and you get the same machine back. You don't get a brand new machine. The serial number shouldn't change. I think serial numbers are paired with logic boards, and if the machine gets a logic board repair I think they install your machine's serial number on the new board.

Thank you
But it was a manufacture defect and I hated it. They told me we change it with a brand new one!
So is it better to be refund? And then buy it again?!

 

[Never mind]

If I had issues with my brand new notebook, I would have sent it back for a complete refund. Then I would have purchased a new one afterwards ensuring that I would get a new one instead of a repaired one. I would never get a repair during the 14 day return period. Some do for some unknown reason thinking that they had to.

 

[Howard2k]

I would have returned it and got a refund, then purchased a brand new unit.

 

[canuckRus]

Thank you
But it was a manufacture defect and I hated it. They told me we change it with a brand new one!
So is it better to be refund? And then buy it again?!

Get refund. Wait 24 hrs. and buy again. Don't accept replacement.

 

[leman]

If they said they replace it, they will probably replace it. Or do you have any reason to believe they would lie to you?

 

[Fishrrman]

It's like a Chinese fortune cookie.
You have to open it, to read it.
Wait until you get the MBP back, and compare its serial number with the original one.
Then... you'll know.

 

[Howard2k]

If they said they replace it, they will probably replace it. Or do you have any reason to believe they would lie to you?

The original post is ambiguous. Is “it” referring to a new keyboard or a new MacBook? And never mind what the OP may have inferred, what did Apple actually say?

Why would they send the MacBook away to replace the MacBook?

It sounds like a lot of confusion that could have been easily avoided with clear communication.

 

[canuckRus]

If they said they replace it, they will probably replace it. Or do you have any reason to believe they would lie to you?

Apple replacements mean you get a refurb. Also, as 'Never Mind' (#4) mentioned to settle for a mere repair within such a short period of ownership is totally unacceptable.