A couple of weeks ago I wrote about an issue I was having with my AirPods Max:
Airpods Max only turn on after hard restart.. every time!
After that, I took them to the Apple Store here in the UK, and they diagnosed them and identified the issue to be with the right sensor, and said that they need to be replaced as they don't fix AirPods and only replace them.
Yesterday, they completely stopped connecting to any device no matter what I try. Sometime I can get the indicator to light "green/orange" but it never connects. I can hear some barely audible static but nothing more. I don't know how a faulty sensor can cause them to completely stop working, not to mention other very weird issues I experienced with them, so they definitely need replacing.
Another non-related issue is discolouration. I have the Space Grey ones and about a year ago I noticed some discolouration in a circular shape, and it just kept getting worse on both sides. I always keep them in their This never happened with any other Apple product.
The issue is that they are out of warranty as I got them when they first came out. They said they would replace them for free if I had bought them from the UK, but unfortunately I got them from Amazon US 'for full price, they were out-of-stock here'. I contacted both UK/US Apple Support and they said they can't do anything without the warranty, and said replacing them would cost me £380, which is almost 70% their original price. Also contacted Amazon and they told me to contact Apple as they take no responsibility after 1 month of purchase.
Basically I paid $550 for Apple's most expensive headset and it only worked for less than 2 years, and now no one is taking any responsibility. I am sure if this was a more common issue Apple would issue a replacement program 'like the original AirPods Pro', but not sure how common this is.
Anyone with a helpful experience on what I can do to get them fixed/replaced for free or for a smaller fee?
Airpods Max only turn on after hard restart.. every time!
After that, I took them to the Apple Store here in the UK, and they diagnosed them and identified the issue to be with the right sensor, and said that they need to be replaced as they don't fix AirPods and only replace them.
Yesterday, they completely stopped connecting to any device no matter what I try. Sometime I can get the indicator to light "green/orange" but it never connects. I can hear some barely audible static but nothing more. I don't know how a faulty sensor can cause them to completely stop working, not to mention other very weird issues I experienced with them, so they definitely need replacing.
Another non-related issue is discolouration. I have the Space Grey ones and about a year ago I noticed some discolouration in a circular shape, and it just kept getting worse on both sides. I always keep them in their This never happened with any other Apple product.
The issue is that they are out of warranty as I got them when they first came out. They said they would replace them for free if I had bought them from the UK, but unfortunately I got them from Amazon US 'for full price, they were out-of-stock here'. I contacted both UK/US Apple Support and they said they can't do anything without the warranty, and said replacing them would cost me £380, which is almost 70% their original price. Also contacted Amazon and they told me to contact Apple as they take no responsibility after 1 month of purchase.
Basically I paid $550 for Apple's most expensive headset and it only worked for less than 2 years, and now no one is taking any responsibility. I am sure if this was a more common issue Apple would issue a replacement program 'like the original AirPods Pro', but not sure how common this is.
Anyone with a helpful experience on what I can do to get them fixed/replaced for free or for a smaller fee?
