Hi folks,
Im writing from Portugal to advise people on How to Get (not) warranty on phones.
It all started in October 2023 when the equipment purchased in Local store in Portugal started with network and GPS failures. After several telephone assistance calls saying impossible problem, it was suggested that it be sent to HEADQUARTERS for repair.
My idea exposing this on the forum, is because I wanted this subject to be shared on the page, and to do a kind of interview explaining what is happening... and maybe "got some attention"
It should be remembered that Apple continues to evade the obligations and laws imposed in the country where they sells. For example Portugal/europe 3y warranty (that information not on website) there's no place to fill a complaint to force them to act...
In Portugal on 3rd repair they are obligated to refund/exchange the phone.
Im writing from Portugal to advise people on How to Get (not) warranty on phones.
It all started in October 2023 when the equipment purchased in Local store in Portugal started with network and GPS failures. After several telephone assistance calls saying impossible problem, it was suggested that it be sent to HEADQUARTERS for repair.
- October
- So backup and send it.
- after receiving the new equipment, because it could not be repaired, the backup did not fit on the new iPhone.
- with (same as spcs) as no error on backup Im forced to buy other larger phone to upload the backup and clean it and upload again to my phone and return it to apple.
- Meanwhile
- I sent a registered letter that was not replied writing.
- They just called and explained in English to "spray me/wouldn't say bad words" (they dont call on local language, so can't understand all)
- Their guidelines are what they are following and they don't have to give the answers I was looking for. This is Apple Quality on clients
- 8-Jun-2024
- half year later I start with issues with rear camera
- 15 days later they repair the rear cameras.
- July-2024
- phone with same camera issues sent to apple for repair
- August-2024
- after a big discussion with Apple to ask for a refund or exchange for a new one. They forced to go to an official store 50km from home so that a diagnosis can be made to prove the fault. (now they can't diagnose like last times)
- If that diagnosis there's no warranty on refund/exchange as they say on call.
- 16 - August-2024
- I had to leave the phone at the store and after receiving the diagnosis, Apple said that the report from the official store was inconclusive and they couldn't do anything.
- I asked them to see the store and to interacting to understand each other.
- They say they can't do anything. it has to be me.
- 17 August-2024
- I contact the store I bought (premium reseller) the phone and explain all situation and they can't do nothing, has I got support direct with apple (advised by them).
My idea exposing this on the forum, is because I wanted this subject to be shared on the page, and to do a kind of interview explaining what is happening... and maybe "got some attention"
It should be remembered that Apple continues to evade the obligations and laws imposed in the country where they sells. For example Portugal/europe 3y warranty (that information not on website) there's no place to fill a complaint to force them to act...
In Portugal on 3rd repair they are obligated to refund/exchange the phone.
