Hi All,
So my question is as follows. Should Apple be held accountable for unnecessary 'wear and tear' on a battery following USB-C cable recalls on units shipped in 2015?
This thought comes from my recent interactions with Apple following the repair of a rMB keyboard without an extended warranty. We took it in for repair and whilst running in-store diagnostic we were made aware that the cable we have been using over the past 2 years or so and supplied by Apple is faulty. This made sense as we had been experiencing intermittent charging issues since the original purchase.
He then went on to run two diagnostics, in the first run the battery failed and in the second the battery passed. Upon looking at the rMB's stats it has a weasley 79% of its designed capacity left after 350 cycles. So my first thought was maybe thats just general usage and the manner in which we charge our household devices so I looked at our other MacBooks. My SO uses both a 2015 MBA and the 2015 rMB in question and I recently upgraded from a 2011 15" MBP.
My 2011 with 600 cycles had over 84% capacity and her MBA which she treats exactly the same as the rMB (same plug points, charging habits etc.) has 92% of its designed battery capacity remaining. So how on Earth does the rMB have only 79% when its battery is also rated to 1000 cycles. I can't help but believe two theories.
The first, is that the rMB was shipped with an inferior battery which was not designed to meet the 1000 cycles threshold advertised by Apple. For the unlucky consumer, this will most likely only become evident after your one year 'honey moon' period has passed. Or secondly, that we have been charging the rMB for 350 cycles with an inferior USB C cable provided by Apple which has had an effect on the batteries degradation.
I have been in contact with Apple and they assured me that these battery statistics are 'normal' and acceptable for an over 2 year old device and that a dodgy USB C cable will NOT affect battery health. This is a point a refuse to believe. With that mind set, I will be expecting to replace my battery every three years/350 cycles which is glued to the bottom shell to maintain 79% battery health and that I am at no risk using any brand of whatever terrible quality USB C cable to charge a MacBook.
Surely Apple has to, at some stage come to the table and clarify what the true issue is?
But I am also willing to accept new theories from those of you who I am sure know a lot more about these things than I do.
Link to cable recall: https://www.apple.com/support/usbc-chargecable/
So my question is as follows. Should Apple be held accountable for unnecessary 'wear and tear' on a battery following USB-C cable recalls on units shipped in 2015?
This thought comes from my recent interactions with Apple following the repair of a rMB keyboard without an extended warranty. We took it in for repair and whilst running in-store diagnostic we were made aware that the cable we have been using over the past 2 years or so and supplied by Apple is faulty. This made sense as we had been experiencing intermittent charging issues since the original purchase.
He then went on to run two diagnostics, in the first run the battery failed and in the second the battery passed. Upon looking at the rMB's stats it has a weasley 79% of its designed capacity left after 350 cycles. So my first thought was maybe thats just general usage and the manner in which we charge our household devices so I looked at our other MacBooks. My SO uses both a 2015 MBA and the 2015 rMB in question and I recently upgraded from a 2011 15" MBP.
My 2011 with 600 cycles had over 84% capacity and her MBA which she treats exactly the same as the rMB (same plug points, charging habits etc.) has 92% of its designed battery capacity remaining. So how on Earth does the rMB have only 79% when its battery is also rated to 1000 cycles. I can't help but believe two theories.
The first, is that the rMB was shipped with an inferior battery which was not designed to meet the 1000 cycles threshold advertised by Apple. For the unlucky consumer, this will most likely only become evident after your one year 'honey moon' period has passed. Or secondly, that we have been charging the rMB for 350 cycles with an inferior USB C cable provided by Apple which has had an effect on the batteries degradation.
I have been in contact with Apple and they assured me that these battery statistics are 'normal' and acceptable for an over 2 year old device and that a dodgy USB C cable will NOT affect battery health. This is a point a refuse to believe. With that mind set, I will be expecting to replace my battery every three years/350 cycles which is glued to the bottom shell to maintain 79% battery health and that I am at no risk using any brand of whatever terrible quality USB C cable to charge a MacBook.
Surely Apple has to, at some stage come to the table and clarify what the true issue is?
But I am also willing to accept new theories from those of you who I am sure know a lot more about these things than I do.
Link to cable recall: https://www.apple.com/support/usbc-chargecable/
