Boot up is very slow and external USB3 WD MyBook is not recognized. It worked fine with El Capitan. Can't find any references out on the web about this. Anyone else having a problem?
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Sierra not recognizing Western Digital external USB drive
- Thread starter otrfan84128
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I should have suspected the WD Turbo drivers since they date from 2013, but I thought for sure I had removed them. Apparently, that was the problem, but I'll keep watching. If anyone else encounters this, the WD Utilities don't seem to be a problem. But the Turbo drivers were, and to uninstall them, you need to run the install utility and choose "remove." Warning: after the restart, it still is a very slow boot up the first time. Subsequent reboots work normally.
I would recommend removing the Turbo drivers prior to running the Sierra installation. That hang on boot up is lengthy and leads you to believe the system is corrupt.
I had a similar issue with an external USB3 hard drive. It still works on Macs running El Capitan but on Sierra I need to restart the computer with the drive plugged in for Finder to recognize it. Annoying, but Beta stuff.
So this is how I got it to work:
1. Download the last turbo drive installer(Yes that's the 2013 ones)
2. Open it and remove the drivers. If they are not installed install them.
3. Restart
4. Install the drivers and repeat point number 2 and 3
5. Restart the mac and press option (alt) at the chime
6. When the boot HD is displayed, disconnect and reconnect your MyBook till it shows up. The system may restart automatically. Press again option at the chime and make sure the hard drive is showing correctly.
7. Choose Macintosh HD and boot up the system.
8. The HD should show in finder.
1. Download the last turbo drive installer(Yes that's the 2013 ones)
2. Open it and remove the drivers. If they are not installed install them.
3. Restart
4. Install the drivers and repeat point number 2 and 3
5. Restart the mac and press option (alt) at the chime
6. When the boot HD is displayed, disconnect and reconnect your MyBook till it shows up. The system may restart automatically. Press again option at the chime and make sure the hard drive is showing correctly.
7. Choose Macintosh HD and boot up the system.
8. The HD should show in finder.
I tried the above and it didn't work. When I insert the external into my MBP, it shows up as "EFI Boot", along with the Machintosh HD. However, after boot, it doesn't show up in Finder. 
I can connect the drive to my MBA with El Capitan and see things fine. The drive tests all show no problems.
Sadly, my TimeMachine backup is on the drive, so as of now, I'm trying to figure out how to get the backup off this drive and on to another so I can downgrade back to El Capitan until they work out more bugs with Sierra.
I can connect the drive to my MBA with El Capitan and see things fine. The drive tests all show no problems.
Sadly, my TimeMachine backup is on the drive, so as of now, I'm trying to figure out how to get the backup off this drive and on to another so I can downgrade back to El Capitan until they work out more bugs with Sierra.
Thanks for the tip. Uninstalling the WD Turbo Driver and restarting did the trick for me.
I was able to get my drive to work, finally. Instead of allowing the installer to install only two drivers, I clicked, "customize" and selected all the drivers. I then restarted and uninstalled the drivers as things worked fine.
Thanks for the help!
Thanks for the help!
For all those that still have the issue. Just solved mine by performing a firmware update of my drive. Universal updater can be found under
http://download.wdc.com/fwupdater/Mac/WDFirmwareUpdater.zip
Additionally, if you are running a blank install, you do require a driver from the turbo tools. WD does not offer it on their website anymore, but by following the next link you might be able to get it.
http://download.pcdcdn.com/download.php?file=671462d5ed77c715c19b9e6412a86843&lang=de
http://download.wdc.com/fwupdater/Mac/WDFirmwareUpdater.zip
Additionally, if you are running a blank install, you do require a driver from the turbo tools. WD does not offer it on their website anymore, but by following the next link you might be able to get it.
http://download.pcdcdn.com/download.php?file=671462d5ed77c715c19b9e6412a86843&lang=de
Last edited:
[doublepost=1475018886][/doublepost]Mine is not working either since I downloaded Sierra.........the Apple Store informed me that I would have to wait until Western Digital came out with an update for Sierra Operating system...
now i can understand the reason of my problem. i can't even install it to external ssd. this means sierra has a problem with extarnal ssd drives.
https://forums.macrumors.com/threads/cant-install-macos-sierra.2000153/
https://forums.macrumors.com/threads/cant-install-macos-sierra.2000153/
I also have to restart my Thunderbolt Lacie after a reboot.
USB 2.0 Bus:
Host Controller Driver: AppleUSBEHCIPCI
PCI Device ID: 0x1c2d
PCI Revision ID: 0x0005
PCI Vendor ID: 0x8086
FaceTime HD Camera (Built-in):
Product ID: 0x850b
Vendor ID: 0x05ac (Apple Inc.)
Version: 7.55
Serial Number: CC2B9D056ADGGFLP
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa200000 / 2
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0
Built-In: Yes
Hub:
Product ID: 0x2514
Vendor ID: 0x0424 (SMSC)
Version: 0.03
Speed: Up to 480 Mb/sec
Location ID: 0xfa100000 / 1
Current Available (mA): 500
Current Required (mA): 2
Extra Operating Current (mA): 0
Built-In: Yes
Keyboard Hub:
Product ID: 0x1006
Vendor ID: 0x05ac (Apple Inc.)
Version: 96.15
Serial Number: 000000000000
Speed: Up to 480 Mb/sec
Manufacturer: Apple, Inc.
Location ID: 0xfa130000 / 5
Current Available (mA): 500
Current Required (mA): 300
Extra Operating Current (mA): 0
Apple Keyboard:
Product ID: 0x024f
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.74
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa132000 / 9
Current Available (mA): 500
Current Required (mA): 20
Extra Operating Current (mA): 0
iPad:
Product ID: 0x12ab
Vendor ID: 0x05ac (Apple Inc.)
Version: 5.03
Serial Number: ebe9ee88e9fcaadece95cfaee24e280e87f9769c
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa120000 / 4
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 1600
Sleep current (mA): 2100
BRCM2046 Hub:
Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa110000 / 3
Current Available (mA): 500
Current Required (mA): 0
Extra Operating Current (mA): 0
Built-In: Yes
Bluetooth USB Host Controller:
Product ID: 0x8215
Vendor ID: 0x05ac (Apple Inc.)
Version: 2.08
Serial Number: 3451C9F336B6
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa111000 / 6
Current Available (mA): 500
Current Required (mA): 0
Extra Operating Current (mA): 0
Built-In: Yes
To get WD external hard drives recognizable on OS 12.4.1 (Sierra), down load WD Drive Utilities for Mac.
http://support.wdc.com/downloads.aspx?p=263&lang=en
http://support.wdc.com/downloads.aspx?p=263&lang=en
The WD Drive Utilities does not recognise my external My Book Studio Edition II, and I would like to change the RAID configuration. Sierra has had no problem displaying the hard drive though.
I can't find any help on WD forums, any takers?
My advice is don't aggravate yourself with trying... In my search I actually read a response that was sent to another guy. All the tech did was reference that the original manual never claimed to support High Sierra. I too have a raid studio edition II. It is a great drive but the raid settings are no longer available. This drive did not like being hooked up sata through my Thunderbolt dock. I was getting random unmounting troubles. I went back to Firewire 800.
That being said it is one of the greatest drives I ever owned. It always works as I expect when connected to Firewire. Technology changes... This drive is old now. In fact I bought a 8TB MyBook Duo. It is amazing... by far the fastest external spinning hard drive I ever saw.