I have gotten such a run-around from Tmobile.. At first they said they would process the unlock, then denied it because they texted me a single message when I got here and I had a .50 cent balance on my account. So I paid that. Then they denied. They also said that because I was trying to cancel my account, they wouldn't do it. (Wasnt trying to cancel / never indicated I wanted to)
the 2nd request saying that I hadn't spent $100 yet on their service since I insterted their SIM, and by doing so, now had a ... contract with them to spend that amount. (very interesting that part)
So.. I paid them an extra amount indicated by the rep, just under $70 more. After that for the 2nd time the rep said that it looked good and they would process unlock. They denied it, and also stated because I had asked twice, they would deny all future unlock requests for the next two months. How is that for a corporate policy.
I contacted them again by phone, I think between chat and phone, this was the 7th or 8th point of contact. About 6+ hours in and they finally tell me that the phone isn't locked and thats why they couldnt unlock it. (ok so why did the rep tell me to pay that $70 to process it!? very fishy)
They also have told me they would call me back and never did.
So, I began the process as a happy customer, planning to stay with them for the foreseeable future. After being lied to, treated like I was leaving ( more like pushed towards the door ) and charged fees for services not rendered, then told later that they couldnt have ever done so in the first place... well I have really had it with them and once I run out the credit they swindled me into paying them, I dont care what I have to do, but I dont think I will be a customer much longer.
Thus.. I am willing to try anything. I tried to work with them. Applecare as well I have contacted several times. Both companies I am furious with as they simply blame the other company for the situation. As a consumer, I find fault with both parties. I paid good money for this phone , and I cant use it. There is a problem there.
I am going to go to the carrier here and ask if they can help. Still though, I am willing to consider other options. I can't use the phone where I live.. this is a problem.