site not loading if url contains www.

[seventeen]

So this is something I have never come across before. One of my clients just sent me a terrified e-mail saying that his site (http://thefbm.com) was down. I looked into the problem and oddly enough, if you go to http://www.thefbm.com the site doesnt show at all, but if you go to http://thefbm.com it loads as expected. Has anyone come across this ever, or maybe know how to remedy this situation? I'm not even sure what to do a google search for...

Thanks!

 

[dmmcintyre3]

Your whole site goes to a blank page. (with and without www)

 

[Matthew Yohe]

So this is something I have never come across before. One of my clients just sent me a terrified e-mail saying that his site (http://thefbm.com) was down. I looked into the problem and oddly enough, if you go to http://www.thefbm.com the site doesnt show at all, but if you go to http://thefbm.com it loads as expected. Has anyone come across this ever, or maybe know how to remedy this situation? I'm not even sure what to do a google search for...

Thanks!

No, both are down.

Yours is probably cached.

 

[kate-willbury]

how could you possibly be running a web agency but are unaware of basic domain issues?

 

[iMasterWeb]

Both work for me...

 

[Nermal]

The thread was posted yesterday and it all seems to be fixed now. I agree with the "cache" assessment.