***also posted on Apple Community forums: https://discussions.apple.com/thread/8266497***
Alright - Wow! So do I have some epic questions and a long story for this community...a little backstory:
We are medium-sized video production company and for the last 5 years we’ve edited from Mac's through and through - as it stands, we have 5 iMac's, 3 Mac Pros, 2 MacBook Pros, and a Mac Mini. Needless to say we're very familiar with the Mac "workflow", operating systems, and capabilities of these machines. All in all - we love the Apple brand, but we're having some serious issues...
We've started working and storing files & footage on a 100TB 10Gbps server that is set up for access through the (very popular) SMB protocol. The operating system is freeNAS. Very simple setup.
A week ago we purchase our very first iMac Pro (10-core, Vega 64, 64GB, 1TB). The machine is insane - editing Native 6K at full-resolution and high-quality playback is another world. That being said, we are having some MAJOR connection/compatibility/error issues working with our SMB share.
The first thing you should know is that the iMac Pro HAS been updated to the newest version of High Sierra (10.13.3). It's my understanding that this update fixed disconnection issues with SMB shares, but that doesn't seem to have helped any our problems - there are a variety of things happening here:
Our first major transfer was 5TB from a USB 3.0 RAID5 External Drive through our iMac Pro to our server (10Gb port>Switch>Server), but it never got past 200GB :-/ The machine crashed completely, no error, and left us with the terrifying single blinking folder on the desktop. Ok, we restart and try again - same issue, right around 200 GB.
Fine, it's gotta be a server issue. One of our MacBook Pro's is still standard Sierra - so I grab our Sonnet Twin 10Gb Adapter, plug it into a Thunderbolt 2 port, sign-in, and connect to the server. Low and behold that same 5TB transfers without a hitch AND at nearly a 1/3 faster (850MB read/write). For that first 200GB through the iMac Pro's 10Gb port we were only getting in the high 500MBs. Hmmmm...something's going on here, and it doesn't seem to be the Server...
Is the iMac Pro's 10Gbps card the issue? Well let's try something. I grab the same Sonnet Twin 10Gb adapter, plug it into a Thunderbolt 2 to USB-C adapter, download the proper drivers, connect to the Server and start the transfer! We're past 200GB...400GB...550...600...and crash (this time with a simultaneous server disconnection alert and classic finder -36 error). This is starting to smell like a High Sierra issue.
Alright...so what is going on here? We need help, help from you, help from Apple - we have got to get this sucker working properly and fast. We're wasting money and I'm starting to get that gnawing feeling in the back of my neck that this is going to take another month to fix. HELP!
Alright - Wow! So do I have some epic questions and a long story for this community...a little backstory:
We are medium-sized video production company and for the last 5 years we’ve edited from Mac's through and through - as it stands, we have 5 iMac's, 3 Mac Pros, 2 MacBook Pros, and a Mac Mini. Needless to say we're very familiar with the Mac "workflow", operating systems, and capabilities of these machines. All in all - we love the Apple brand, but we're having some serious issues...
We've started working and storing files & footage on a 100TB 10Gbps server that is set up for access through the (very popular) SMB protocol. The operating system is freeNAS. Very simple setup.
A week ago we purchase our very first iMac Pro (10-core, Vega 64, 64GB, 1TB). The machine is insane - editing Native 6K at full-resolution and high-quality playback is another world. That being said, we are having some MAJOR connection/compatibility/error issues working with our SMB share.
The first thing you should know is that the iMac Pro HAS been updated to the newest version of High Sierra (10.13.3). It's my understanding that this update fixed disconnection issues with SMB shares, but that doesn't seem to have helped any our problems - there are a variety of things happening here:
Our first major transfer was 5TB from a USB 3.0 RAID5 External Drive through our iMac Pro to our server (10Gb port>Switch>Server), but it never got past 200GB :-/ The machine crashed completely, no error, and left us with the terrifying single blinking folder on the desktop. Ok, we restart and try again - same issue, right around 200 GB.
Fine, it's gotta be a server issue. One of our MacBook Pro's is still standard Sierra - so I grab our Sonnet Twin 10Gb Adapter, plug it into a Thunderbolt 2 port, sign-in, and connect to the server. Low and behold that same 5TB transfers without a hitch AND at nearly a 1/3 faster (850MB read/write). For that first 200GB through the iMac Pro's 10Gb port we were only getting in the high 500MBs. Hmmmm...something's going on here, and it doesn't seem to be the Server...
Is the iMac Pro's 10Gbps card the issue? Well let's try something. I grab the same Sonnet Twin 10Gb adapter, plug it into a Thunderbolt 2 to USB-C adapter, download the proper drivers, connect to the Server and start the transfer! We're past 200GB...400GB...550...600...and crash (this time with a simultaneous server disconnection alert and classic finder -36 error). This is starting to smell like a High Sierra issue.
Alright...so what is going on here? We need help, help from you, help from Apple - we have got to get this sucker working properly and fast. We're wasting money and I'm starting to get that gnawing feeling in the back of my neck that this is going to take another month to fix. HELP!
