Snow Leopard DVD rejected

[keekl]

I finally decided to upgrade to 10.6 and when I put in the disk it never reads it just kicks it back out. Computer info in sig. I don't use the dvd player, is it possible that it is dead?

I did a restart and had all the apps off, wondering if I'm just doing something wrong.

Thanks for your help

 

[robbieduncan]

Is it a retail DVD? Or a restore DVD (grey) that shipped with a Mac?

 

[grapes911]

Pop a DVD in an see if the drive works. Is this a retail DVD or did it come with another computer?

 

[keekl]

I opened the dvd player app and put in a regular dvd but it treated it just the same as the SL disk.

Pop a DVD in an see if the drive works. Is this a retail DVD or did it come with another computer?

Yeah it's a brand new disk from the store this morning.

 

[grapes911]

Sounds like a hardware problem.

 

[keekl]

I just put a cd in and it plays fine

 

[robbieduncan]

I just put a cd in and it plays fine

Different laser

 

[keekl]

Different laser

Ah, figures.

There is no other way to check other than it just works or it doesn't?

Alternatives sound like take it to store for upgrade rolleyes or use an external dvd drive?

 

[keekl]

I searched through some "External DVD" threads, read up a bit, went out and picked up a drive (I/O Magic 8X), plugged it in and it works perfectly ~ ready to update.

 

[keekl]

"the application install mac os x cannot be used from this volume"

Not sure what the problem is~~dvd drive works, plays a dvd movie I put in, shows the opening screen for 10.6 but when I double click install the screen below is what I get. I've been googling around but some say I need a powered USB hub and another say it's a permissions thing...

***
I'll take this problem over to the OS X threads.

 

[msaxman]

Optical Disc Rejection

I went through 4 Mac Minis that had this problem. They would not accept the discs most of the time, then they might or might not. Unpredictable. I spent many hours on the phone with Apple. Finally, someone offered me an "appeasement" upgrade of a new 3.06 Mghz iMac. I accepted after a month and a half of huge headaches. I've had two previous Mac Minis and many Apple computers but never this many problems. It's like a toaster that won't accept bread. The iMac is cool tho I not too sure about Snow Leopard yet. Many things crash.