So I switched from BB and Tmobile to an iPhone and AT&T and guess what......

[diesel]

I tried to log into the tmobile site to check my final statement and pay my final balance and it says that I am no longer a customer so I can't access my account. So, I call tmobile and speak with customer service to pay my bill and they tell me they can't take a credit card payment for my account since my account is closed and that they can't even access it themselves (since i transferred my number out of tmobile and to at&t). So the CSR tells me she was going to try something else, where i can pay by electronic check and I asked her what guarantee do you have that tmobile will be able to match up my electronic check with MY final bill and not someone else's since you can't even access my account. And she tells me, "good point".

I've never had so much trouble getting a service provider to take my payment........

 

[Canuck4]

Wow, they're pissed at you

 

[freeflydrew]

I had a BB and switched from TMobile... the customer service rep was super nice about me leaving TMobile and accepted my credit card for final payment, no problem.

The only hassle was the payment not going automatic like I thought it was going to be... other than that, I thought TMobile was really cool about the whole thing.

 

[powerbook911]

I left them, but I never got a final bill. When I call the auto machine says I owe $25 , but they never send me a bill to pay it.

 

[diesel]

What's funny is that when the rep asked me why I left Tmobile, i gave her a one word answer.................

iPhone

And her reply was, "ohhh, i'm sorry.........."

At which I said, "yes, sorry that the iPhone didn't come out years earlier......"

Well, interesting enough, a month before i left tmobile i was traveling in london on business and lost my phone. i called tmobile and had them temporarily suspend service to see if i could get my phone back. with the service temporarily suspended, i got locked out from my account online so i couldn't even check to see if whoever had my phone tried to make any calls.................

tmobile just seemed to have some weird policies.........

 

[pdpfilms]

Honestly, I would put too much effort into paying your final bill, especially if they won't let yo do it. It's their responsibility to collect payment, not yours to force it on them.

 

[diesel]

Honestly, I would put too much effort into paying your final bill, especially if they won't let yo do it. It's their responsibility to collect payment, not yours to force it on them.

yeah, but if i don't do anything and it happens to hit collections, it's my credit that takes a hit. but i agree, they are not making it easy for me to pay my final bill..........i can't even see my final statement and neither can they since i'm locked out of my account. I did ask her to put a note somewhere to say that i did "try" to pay in case this whole thing gets out of hand...........but not sure if she really did

 

[iscripter]

Number transfer

That's because intiating the number transfer automatically cancels your account with your previous provider. The same thing happened to me when I switched from Sprint to AT&T. I thought I had to call Sprint to cancel and pay my last bill plus ETF.

Don't worry though they will definately send you a good old paper bill in the mail with your ETF (early termination fee) and last months bill.

 

[coolbreeze]

Same with Sprint. I ported and *bam* my account disappeared as if it never existed. Couldn't log-in or anything. I get an e-bill via my bank from Sprint for $278! I think they were mad at me!

 

[sealab2021]

My coworkers wife works at Tmobile USA headquaters, here in Seattle.

He tells me that Tmobile USA has no idea of whether they are coming or going. He specifically told me that if you choose not to pay your early cancellation fee, Tmobile won't press charges. But you are right, your bill will hit collections. I'd rather pay then have my credit score dip.

 

[bimmer10]

Its just the way their systems work, this has happened to me with Sprint before as well. Using your account number I would remember to call them on what would have been your billing date to make sure you pay off any remaining charges.

Just my 2cents

 

[diesel]

no early cancellation fee for me..........my contract with tmobile expired sometime ago and never updated my phone (and took on a new contract) so i was simply paying my old contract monthly rate. I could leave at anytime without paying a penalty, and that's what I did.

The problem is their systems don't seem to have been built with much common sense.............and despite having an outstanding balance, they will kick you out of the system and make payment difficult if you are no longer a customer.

I was told that a final bill was sent, which i never received and asked them to resend, and they can't do that since i am no longer a customer and apparently the reps no longer can access my account either. Ideally even if they knew how i could pay, i wouldn't want to pay without first looking at my final statement (considering my phone was lost/stolen).

At the end of the day, a counter intuitive system of managing people on the way out, as if they don't want to compete for your future business.

 

[mkubal]

I've been lied to so many times by CSRs from various companies that I now record most conversations I have with them. I'm not sure what the laws are regarding such recordings, but I don't care.

If I were you I'd definitely call them up and record them refusing to allow you to pay your bill. It can't hurt to have something to backup your claims just in case you're sent to collections for delinquent payment.

Hope all gets worked out.

 

[nfocus design]

I had TMobile. I knew my account would close as soon as I transferred my phone number to the iPhone, so I didn't bother calling. I figured they would send me a final bill. I got my final bill today for $12.78.

 

[David R]

Try calling again and speak to a better CSR. I also couldn't log in to pay my final bill. The rep first said that he could take a credit card number over the phone but that there'd be a $5 charge and I just said "well, sounds like sending you guys a check would be cheaper for me then."

He then said that since it was not my fault that I couldn't pay online that he'd waive the $5 fee, and he did.

He was very nice and helpful through the whole process.

I've always thought T-Mobile had great customer service and hated leaving them.

 

[PupnTaco]

Watch them say you don't have a balance to pay and then a year later send you to collections.

 

[solvs]

Watch them say you don't have a balance to pay and then a year later send you to collections.

That's exactly what AT&T did to me. When I switched to Cingular. Yeah, it was pretty stupid, but they took care of it. Eventually.

 

[jaw04005]

I had the same issue with AT&T. I cancelled a line, yet owed $6.25. Their computer system immediately locked everyone out of the account including their customer service.

Fortunately, the automated payment line worked so I didn't have to mail in my final bill.