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Sonoma 14.3 & LA Court Connect // Safari Only Loads White Screens, Outlook Content Load Broken

kylelerner

kylelerner

macrumors regular
Original poster
Jun 24, 2013
218
1,261
Marina del Rey, CA
Hello,

I now have 4 different clients, with completely different software installs, networks, Apple Silicon chips, and various Pros/Airs with these exact same issues after upgrading to macOS Sonoma 14.3:
  • Safari only loads blank, white pages - regardless of website/link/Safari reset/incognito mode
    • Other web browsers do work, e.g. Chrome/FireFox
  • Outlook for Mac does not load email content in the reading pane when selecting an email message
    • Even when upgrading to the latest Outlook for Mac Beta
The only resolution I could find thus far is to "Erase Mac" in macOS recovery from Disk Utility, and reinstall macOS Ventura in order to then restore from a Time Machine backup and/or reinstall all apps and manually transfer data back over.

This is an extremely buggy update - steer CLEAR away.
There is also no, current, macOS beta version to even attempt to upgrade to at the moment, in hopes that it resolves bugs in 14.3

I hope this saves someone.
If anyone had this exact problem and has found a workaround or fix without an "Erase Mac," please let me know.

Apple - please pull this update!

//
 
Last edited:
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kylelerner

kylelerner

macrumors regular
Original poster
Jun 24, 2013
218
1,261
Marina del Rey, CA
Bigwaff said:
Curious if same behavior using Safari Technology Preview.
developer.apple.com

Resources - Safari - Apple Developer

Powered by the WebKit engine, Safari offers leading performance, compatibility, and a great set of built-in web development tools.
developer.apple.com developer.apple.com
Click to expand...
Issue persists in Safe Mode, with Safari Technology Preview, and with a second, new vanilla user.
I am completely stumped!

//
 
kylelerner

kylelerner

macrumors regular
Original poster
Jun 24, 2013
218
1,261
Marina del Rey, CA
Attempted an in-place install last night and issue persisted, for those curious.
There is, actually one thing I am suspect of - per this Forums Post.

All of these clients just so happen to be lawyers - they may used "LA Court Connect."
Going to check and perform the below once I have remote access to the machine again:
  1. Open Terminal
  2. cd /Library/Audio/Plug-Ins/HAL
  3. sudo rm -rf UDC_Virtual2ch.driver
  4. Restart macOS

Will posts results here thereafter.

//
 
Last edited:
rm5

rm5

macrumors 68040
Mar 4, 2022
3,011
3,465
United States
kylelerner said:
Hello,

I now have 4 different clients, with completely different software installs, networks, Apple Silicon chips, and various Pros/Airs with these exact same issues after upgrading to macOS Sonoma 14.3:
  • Safari only loads blank, white pages - regardless of website/link/Safari reset/incognito mode
    • Other web browsers do work, e.g. Chrome/FireFox
  • Outlook for Mac does not load email content in the reading pane when selecting an email message
    • Even when upgrading to the latest Outlook for Mac Beta
The only resolution I could find thus far is to "Erase Mac" in macOS recovery from Disk Utility, and reinstall macOS Ventura in order to then restore from a Time Machine backup and/or reinstall all apps and manually transfer data back over.

This is an extremely buggy update - steer CLEAR away.
There is also no, current, macOS beta version to even attempt to upgrade to at the moment, in hopes that it resolves bugs in 14.3

I hope this saves someone.
If anyone had this exact problem and has found a workaround or fix without an "Erase Mac," please let me know.

Apple - please pull this update!

//
Click to expand...
You've certainly saved me!!!

I rely on Outlook, and I've already been having issues with it even on 14.2.1. I'll make sure to turn off Automatic Updates on both my Macs to prevent it from installing in the background.
 
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K

kitKAC

macrumors 6502a
Feb 26, 2022
883
854
kylelerner said:
Confirmed - issue was the LA Court Connect extension:
Fix is to remove it entirely in Terminal:
  1. Open Terminal
  2. cd /Library/Audio/Plug-Ins/HAL
  3. sudo rm -rf UDC_Virtual2ch.driver
  4. Restart macOS
Unbelievable.

//
Click to expand...

Perhaps you could update the title of your thread now that you know what the cause of the issue is?
 
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throAU

throAU

macrumors G3
Feb 13, 2012
9,198
7,353
Perth, Western Australia
.... this is posted from Safari on Sonoma 14.3 with no issue.

I suspect you have one or more browser plugins that is causing problems.


edit:
I see above assumption was true. Never mind.
 
kylelerner

kylelerner

macrumors regular
Original poster
Jun 24, 2013
218
1,261
Marina del Rey, CA
gilby101 said:
Are you running the latest version? v1.2, I think. See very top of this page https://my.lacourt.org/laccwelcome

What does the developer say? They should have been testing with the beta versions of 14.3 (if serious about Mac product).

Sorry to say, but these unbelievable serious bugs are usually related to 3rd-party software.
Click to expand...
Yeah it’s unfortunate - but true.
Haven’t tried the other version yet, but will! Thanks for the suggestion!!
 
T

Takeo

macrumors 6502a
Nov 10, 2004
851
824
Canada
I’m having very weird issues with writing emails in Mac mail. The text keeps shifting around as I type and often, entire paragraphs will spontaneously duplicate themselves further down in the email, or text will jumble up and overlap, etc. This is with Mac Mail using standard factory settings on an M1 MacBook Air.
 
G

gilby101

macrumors 68030
Mar 17, 2010
2,950
1,632
Tasmania
Takeo said:
I’m having very weird issues with writing emails in Mac mail. The text keeps shifting around as I type and often, entire paragraphs will spontaneously duplicate themselves further down in the email, or text will jumble up and overlap, etc. This is with Mac Mail using standard factory settings on an M1 MacBook Air.
Click to expand...
Nothing to do with subject of this thread, but I am sometimes having something similar when replying to threads in MacRumors.
 
kylelerner

kylelerner

macrumors regular
Original poster
Jun 24, 2013
218
1,261
Marina del Rey, CA
Takeo said:
I’m having very weird issues with writing emails in Mac mail. The text keeps shifting around as I type and often, entire paragraphs will spontaneously duplicate themselves further down in the email, or text will jumble up and overlap, etc. This is with Mac Mail using standard factory settings on an M1 MacBook Air.
Click to expand...
Weird question - but do you have any external mice/keyboards connected?

If yes, disconnect them and see if the issue persists; to rule out any wonky peripherals.

//
 
B

bzgnyc2

macrumors 6502
Dec 8, 2023
383
408
kylelerner said:
This was an audio extension/kext, not a browser plugin.
Click to expand...

I don't believe these audio extensions (Core Audio plug-ins aka Audio Units) would be considered the same as kernel extensions (kext). Kernel extensions typically have special system-level privileges and it would not be surprising that a bug in one would destabilize the system and/or break between system updates (though ideally they don't break between minor system updates).

While good that the original poster's problem is solved/mitigated, there remains two issues:
1) Why do wayward audio plugins break Safari and Outlook?
2) Why would what appears to be a teleconferencing solution need its own audio plug-in?

1) indicates a system/architectual flaw. I could see a flawed audio plug-in breaking audio but not random applications across the system. And even then ideally audio should only really stop working when that plug-in is in use.

2) It would be nice if the original application author explained the need for custom audio plug-ins/extensions. Hard to justify when Zoom, Google Meet, nor Teams do not and otherwise just another moving part that creates another point of failure.

I bring this up as I notice a pattern of tolerating delicate software based on wonky designs that result in systems that are all too fragile. I switched to MacOS X many years ago to get away from voodoo systems. I believe people gravitated to UNIX over the years because of its transparent, well-understood design while Apple's version gave us the ability to run commercial software (e.g. Microsoft Office, Adobe Acrobat, etc) on the same. We seem to be losing the former.
 
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T

teddyc

macrumors newbie
Jan 3, 2013
10
2
Takeo said:
I’m having very weird issues with writing emails in Mac mail. The text keeps shifting around as I type and often, entire paragraphs will spontaneously duplicate themselves further down in the email, or text will jumble up and overlap, etc. This is with Mac Mail using standard factory settings on an M1 MacBook Air.
Click to expand...
The exact same thing is happening with my Mac mail. It started when I updated to 14.3 on my M2 MacBook Air. I have no idea what to do about it. (To answer kylelerner, I have no external mice or keyboard connected.)
 
Last edited:
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T

teddyc

macrumors newbie
Jan 3, 2013
10
2
Takeo said:
I’m having very weird issues with writing emails in Mac mail. The text keeps shifting around as I type and often, entire paragraphs will spontaneously duplicate themselves further down in the email, or text will jumble up and overlap, etc. This is with Mac Mail using standard factory settings on an M1 MacBook Air.
Click to expand...
Takeo, by any chance are you using the Apple Studio Display when Mail starts acting up?
 
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