Sprint SIM card replacement

[mbenz21]

My iPhone 5s was damaged, and I got a replacement device from Apple. Problem is, the new phone doesn't have a SIM, so I can't activate or use it...

Can Apple install a SIM card (Sprint)?

 

[Applejuiced]

Yes, they have Sprint sims at the Apple store.
Stop by and they will take care of it for you.

 

[mbenz21]

Yes, they have Sprint sims at the Apple store.
Stop by and they will take care of it for you.

Thank you

Do you know if they charge a fee?

 

[Applejuiced]

I don't think they charge for it.
You're a customer and need that sim to use the phone on your Sprint account.

 

[eyoungren]

No, they do not charge. However, be prepared to wait a short while. The way Sprint SIM cards are handled is a bit different. Apple, will give you a SIM, but it's not like they will just hand it to you and you walk out.

Sprint pairs it's SIMs with the phone. The ICCID on the SIM and the IMEI/MEID/ESN on the phone have to match. That requires a process that they do in the back. So, they will need to take your phone from you to do it.

AJ's suggestion to go to the Apple store is the better one. It can take a month or more to get a SIM out of Sprint itself, even if you go to a store. Not saying it would take that long, but there have been reports of people waiting that long.

 

[Applejuiced]

Exactly.
Try to avoid Sprint customer service as much as you can.