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status - on hold

G

gonnabuyamac

macrumors 6502
Original poster
Sep 26, 2006
412
0
my applecare repair status for my mbp has said "on hold waiting for more information" for over a week - even though i've called in and gave info - and inquired multiple times about what's going on. every time they tell me that they just haven't changed the status yet, and that it will be changed quickly - but it hasn't happened.

i'm not very impressed so far (i'm a new mac user). any ideas of what i can do? my mbp is crucial for my work, and i'm handicapped without it. this is the second time my computer has been in for the same problem - the first time they didn't do anything.

all of the people i work with are making fun of me because i bought a mac and i've had these problems.... :mad:
 
what kind of problem did you sent it for? and don't worry about the darkside work friends of yours, they don't know what they're missing :D
 
deadpixels said:
what kind of problem did you sent it for?
Click to expand...

kernel panics that apparently had something to do with the wireless/bluetooth. it seemed to have something to do with installing the wireless n enabler.

at what point do i demand they either fix and get it back to me or give me a replacement?
 
in these forums they say that you can ask for a replacement if your machine is in three (3) times in a row for the same problem so i guess you just have to be a little more patient.
 
If it's kernel panics that started after installing the wireless n enabler, then most likely it is software related or the wireless card. Maybe that's why it's not getting fixed so quickly. I'm not sure what they do with software issues. That would normally be fixed through phone support I would think.
 
Kevo said:
If it's kernel panics that started after installing the wireless n enabler, then most likely it is software related or the wireless card. Maybe that's why it's not getting fixed so quickly. I'm not sure what they do with software issues. That would normally be fixed through phone support I would think.
Click to expand...

yeah, i tried phone support multiple times. i even did a clean install of os x. the first time i sent it in, all they did was a clean install, and sent it back. it still had the same problem, so after another round of phone support, they had it sent back in. the problem is that it's random - so it makes it somewhat hard to diagnose.
 
the OP must be using some kind of wireless/bluetooth device with the laptop and i suppose this device is causing the panics. and to the OP i am not sure that rule of three (3) repairs apply for software related issues.
 
deadpixels said:
the OP must be using some kind of wireless/bluetooth device with the laptop and i suppose this device is causing the panics. and to the OP i am not sure that rule of three (3) repairs apply for software related issues.
Click to expand...

i use a bt apple mighty mouse. but the problems happen randomly even when the mighty mouse isn't around.
 
then it's maybe not an only software issue and if it's random too, it is the reason it's taking longer to diagnose and repair.
 
There isn't REALLY any sort of bottom line for how lon they can have it for repair that I know of... but when my dad sent his tibook in about 2 years ago for a new harddrive, they ended up taking a whole week on it and because of the delay offered him a few options (he ended up getting an upgrade in 1 gig of ram for free)

I sent it in for a hinge fix and it took one day... ONE day. It was delivered that morning but I didn't think the truck could have been my computer because it was way too soon! so i missed it :) haha.

Anyway... i'd call them and explain your work situation and all that. Hopefully they will be understanding... maybe send you a replacement or hurry up your repair... or atleast give you something in the end for your loss of work time.

At least if one of the above were to happen.... you could brag to your work friends about how your customer service is so amazing and theirs transfer them about 80 times for a simply battery replacement (friend with a dell spend 5 people (3/5 didn't speak english well) and an hour on the phone for this last year) speak english... haha :) jk.

If not.. well... this isn't the norm for apple products in my experience (and my family has been using macs since.. umm well forever. Infact we have never owned a non-apple that i can remember except for my dad's belllabs computer with green on black type.) and that's a lot of time with a lot of good things even in their dyin days in the early 90s

Please don't let this turn you against macs. Once this is sorted out you are gonna forget it and not imagine how you ever lived with windoze.
 
3b1.gif


the only non-apple we ever owned in my life time.... (yet it's all in one and is unix based........ happily becoming an apple family makes sense no? haha) because that's who my dad worked for.

Nothing but good things to say since the mid 80s :) trust :apple:
 
finally, a little bit of movement

i called today and got a little more assertive with the applecare rep, who was very kind and did a great job. she informed that it it's on hold for a part, but she is going to call me in a couple days and if the issue isn't resolved she will find a way to rectify the issue.

so, at this point i am satisfied that things are being handled. i felt like they gave me the run around before. but, once i let them know how urgent i was they came through.

hopefully i'll be working a mac again soon...
 
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