Still Old devices in Screen Time. Come on Apple!

[JSBRG]

There are still issues with Screen-Time and old devices. I just sold my iPad Air 3, and my Apple Watch. Logged out of my Apple ID, and reset both devices. After that, I could still see my old devices during Screen-Time on my iPhone.

- Okay, so I would try reset settings on my iPhone. It did not help. My iPad popped up again. My Apple Watch disappeared from Screen-Time when I updated to iOS 14 (Thanks Apple)

- Then tried going into "Music" on my Mac, and logged into my account. Where you can see which devices are associated with your account. My iPad was still there, so I removed it. It did not help, however.

- Hmm. I had a good time, so I put my iPhone to my Mac, and did a real reset through Finder, with new IPSW. I restored everything and I started over. Logged in to my Apple ID, went to screen-time, and you guessed it - my iPad, which IS logged out of iCloud and is completely away from my Apple ID, is STILL to be found under devices in Screen-Time.

Now I have given up. Screen Time has been here for almost 3 years and it still fails. Why is it so hard to remove the old devices Apple !!! First the App Library, and now this too. We can send people to the moon, but removing old devices is impossible.

Does anyone have a solution to this, or is it an issue between me and Apple

 

[0128672]

When you go to Settings > [your account], do you see the old devices in that list? This is where you can remove them, but it wasn't a step you had mentioned doing.

 

[kmichalec]

I have this same issue. Replaced my daughter’s phone and iPad this past birthday and Christmas. Logged out of her old devices, and reset them. Went into her iCloud account and removed the devices from her account. Turned off Screen Time for her, and turned it all back on again. Devices still show up in Screen Time for her. Running iOS 14.3 on all devices.

 

[ThisIs🐵]

I upgraded to 13 Pro, but still see my old iPhone (which I erased and sold!) in screen time!

 

[ZachApple]

I cannot say about other places, but for screen time it may be like the health app where data entered is tied to a specific device. With that mindset, removing a device doesn't invalidate the old data, just prevents new data from it.

 

[Tkdmdc]

There are still issues with Screen-Time and old devices. I just sold my iPad Air 3, and my Apple Watch. Logged out of my Apple ID, and reset both devices. After that, I could still see my old devices during Screen-Time on my iPhone.

- Okay, so I would try reset settings on my iPhone. It did not help. My iPad popped up again. My Apple Watch disappeared from Screen-Time when I updated to iOS 14 (Thanks Apple)

- Then tried going into "Music" on my Mac, and logged into my account. Where you can see which devices are associated with your account. My iPad was still there, so I removed it. It did not help, however.

- Hmm. I had a good time, so I put my iPhone to my Mac, and did a real reset through Finder, with new IPSW. I restored everything and I started over. Logged in to my Apple ID, went to screen-time, and you guessed it - my iPad, which IS logged out of iCloud and is completely away from my Apple ID, is STILL to be found under devices in Screen-Time.

Now I have given up. Screen Time has been here for almost 3 years and it still fails. Why is it so hard to remove the old devices Apple !!! First the App Library, and now this too. We can send people to the moon, but removing old devices is impossible.

Does anyone have a solution to this, or is it an issue between me and Apple

Omg. I have been following all of these threads for a couple years. Same problem and have tried all solutions. But I finally did it. I backed up and wiped my own phone. Then I restored from the backup. I am the family sharing admin. It actually worked. My mind is blown.

 

[pexpress]

I don't get it, what do you mean by screen time ?

 

[phgreer]

I am having the same issue. I want to use it to see what apps I need but restrictions on for myself to save time, be more productive etc. I used to have an Apple Watch 3 but upgraded to a 6 (actually my health insurance covered through a fitness program) . I have tried everything short of resetting all settings or upgrading to iOS 17 which is still in Beta as of writing this). Temp. Removed her from Family sharing, turned off iCloud, findMy etc. per instructions on Apple Support. Any other ideas? They're would be some kind of tool to remove and clear the old info. A weird thing is I will get a notification about how much screen time I have used but when I go into the setting all I see is her watch and nothing else. Of course nothing ever shows up on that old device either. She has check and she doesn't even have screen time enabled!

 

[match14]

I get this issue as well, did anyone ever find a fix?

 

[JSDK]

@match14

A year after your question - and 5 years after the thread was started. No - there is still no solution.

If you buy a new iPhone, iPad or Mac - then you have to accept that your old devices that you no longer have are lying between your new ones. To be fair - the old devices do not generate any data, but if you want to select a specific device in the dropdown menu, you have to remember to select the right one, especially if, like me, you always call your devices the same names. My iPhone is just called iPhone, my iPad is called iPad, etc. Right now I have 3 iPhones, and 2 iPads in screentime - but only 1 iPhone and 1 iPad in my possession.

The only solution is: Start over. Create a new Apple Account and delete the old one.

Super clever Apple! The next thing I guess is that you release a brand new iPhone without MagSafe..

I'm just saying, Samsung is also knocking on my door 😅