Other Store pickup switched to delivery by Apple

[stringbeanie]

I ordered 1TB 14P for pickup at my local Apple Store, picked a window for picking it up and placed order. Same thing when I ordered my husband’s phone. Both of our confirmation emails gave shipping estimate of Sept 16, without any mention of our store pick up. Hope it will correct itself. Anyone else have this happen?

 

[EngenZerO]

Had this happen to me! No idea how to fix it and I can’t get a hold of anyone at Apple as it kicks me out once I enter my web order number.

 

[Jumpie]

It was happening to me but caught before I ordered. The problem seemed to be when you selected a store and time and the time was no longer available, they switched it to delivery instead of a new time slot. This happened because your slot was full. Kinda crappy design.

 

[iHeartsteve]

This happened to me as well. I chose a pick up time then it kept switching to delivery. Instead of wasting more time trying to pick a different time, I finally just placed the order under delivery. I was afraid it would slip to later delivery date.

Got a purple 14pro max 512g for launch delivery

 

[Jumpie]

This happened to me as well. I chose a pick up time then it kept switching to delivery. Instead of wasting more time trying to pick a different time, I finally just placed the order under delivery. I was afraid it would slip to later delivery date.

Got a purple 14pro max 512g for launch delivery

I was about to switch stores and secured the same as you. Although I had black as a backup plan. That fell through.

 

[SHKLMRE]

It was happening to me but caught before I ordered. The problem seemed to be when you selected a store and time and the time was no longer available, they switched it to delivery instead of a new time slot. This happened because your slot was full. Kinda crappy design.

This is exactly what happened to me numerous times. I was having issues with Apple Pay. so the by the time I was able to check out the time slots were unavailable. I fixed it by choosing a checkout time a bit later in the day as it was clear people wanted the earliest check out times first haha.

 

[daddyd302]

This thread made me rechecked mine lol. It's still for pickup so I'm guessing your store must of ran out?

 

[Isaiah408]

I ordered 1TB 14P for pickup at my local Apple Store, picked a window for picking it up and placed order. Same thing when I ordered my husband’s phone. Both of our confirmation emails gave shipping estimate of Sept 16, without any mention of our store pick up. Hope it will correct itself. Anyone else have this happen?

Same happened to me except shipping date moved to Sept 28-Oct 3. I was on right at 7:00am. Frustrating.

 

[Jumpie]

This thread made me rechecked mine lol. It's still for pickup so I'm guessing your store must of ran out?

No, the time slots were filled so Apple auto-switched to delivery instead of saying sorry that time is full try again.

 

[Z6128]

I called support since I couldn't process my order for store pick up, just delivery. All she said was the iPhones are delivery only at this time and she's not sure why. Really chaotic, no one seems to know what's happening.

 

[AdonisSMU]

Ha! Mine had standard delivery but for the trade in materials it was in store pickup. 🤦🏾‍♂️

 

[kmingis]

This happened to me so I just called UPS and had it held for pick-up at the local customer care center. It's not as much fun as waiting in line at the Apple Store, but at least I shouldn't have to wait all day for the UPS driver.

 

[IslesFan]

This happened to me so I just called UPS and had it held for pick-up at the local customer care center. It's not as much fun as waiting in line at the Apple Store, but at least I shouldn't have to wait all day for the UPS driver.

Can you let us know if you have any issues picking up your phone? I had a issue two years ago where they refused to give me my phone even though I had a valid hold on it.

 

[kmingis]

Can you let us know if you have any issues picking up your phone? I had a issue two years ago where they refused to give me my phone even though I had a valid hold on it.

Sure! I've done it in the past and had no issues. I was very clear when I spoke to the UPS person that I wanted to get it on Friday for sure. She even gave me the address of the local UPS customer care center (which I already knew since it's about a 1/2 mile from where I live). I do always worry there'll be a snafu (which could happen with home delivery, too). I'll prolly call UPS again on Thursday and double-check that the hold is in place.