Strange - Mac just crashes (Have error report) Any ideas what it could be?

[bigvibes]

I just bought a refurbished mbp (not from Apple) and now I'm wondering if I got a lemon or not. I've had it about a week and everything has been working just fine. I moved over from PC and have been pleased at the speed and stability... until today.

I was working away all fine for two hours then all of a sudden black screen. I press and hold the power button and restart. I got the error report (see below) and tried opening my programs but I lost all my work. Then about a minute or two later the same thing would happen, it would just crash.

I tried this four or five times and it crashed every time. I was using Chrome and Word at the time. I thought it might have been that so I deleted Chrome and reinstalled it.

Then I turned it off for two hours. Now I've been using it an hour and no problems.

I'm still within the 60 days return period and wondering if I should return it or if this is just a one-off kind of problem. Do you think it's a hardware or software problem or just some strange crash?

*** Panic Report ***
panic(cpu 0 caller 0xffffff7fa4e389cf): "GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:0 power-state 0 3D idle HDA idle : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff9228139000 0x0e7150a2, D0, P3/4\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.18.48/src/AppleMuxControl/kext/GPUPanic.cpp:162
Backtrace (CPU 0), Frame : Return Address
0xffffff820d67ad20 : 0xffffff802366e166
0xffffff820d67ad70 : 0xffffff8023796714
0xffffff820d67adb0 : 0xffffff8023788a00
0xffffff820d67ae30 : 0xffffff8023620180
0xffffff820d67ae50 : 0xffffff802366dbdc
0xffffff820d67af80 : 0xffffff802366d99c
0xffffff820d67afe0 : 0xffffff7fa4e389cf
0xffffff820d67b040 : 0xffffff7fa42e1d45
0xffffff820d67b0c0 : 0xffffff7fa43afc59
0xffffff820d67b120 : 0xffffff7fa43afd06
0xffffff820d67b150 : 0xffffff7fa655394c
0xffffff820d67b1a0 : 0xffffff7fa65536ea
0xffffff820d67b240 : 0xffffff7fa656f2ae
0xffffff820d67b280 : 0xffffff7fa4443eb9
0xffffff820d67b2b0 : 0xffffff7fa4442936
0xffffff820d67b2f0 : 0xffffff7fa4443e34
0xffffff820d67b320 : 0xffffff7fa648d04b
0xffffff820d67b350 : 0xffffff7fa64837c2
0xffffff820d67b3f0 : 0xffffff7fa6483cc5
0xffffff820d67b450 : 0xffffff7fa42f83d1
0xffffff820d67b4a0 : 0xffffff7fa6488556
0xffffff820d67b600 : 0xffffff7fa6488b4a
0xffffff820d67b690 : 0xffffff7fa42fb16c
0xffffff820d67b6c0 : 0xffffff7fa43eb7f9
0xffffff820d67b730 : 0xffffff7fa43eb371
0xffffff820d67b760 : 0xffffff7fa43f40e7
0xffffff820d67b770 : 0xffffff7fa43acdae
0xffffff820d67b7b0 : 0xffffff7fa43ac651
0xffffff820d67b800 : 0xffffff7fa429a5a0
0xffffff820d67b820 : 0xffffff7fa42e4643
0xffffff820d67b840 : 0xffffff7fa42e4f22
0xffffff820d67b9e0 : 0xffffff7fa42e50e1
0xffffff820d67ba80 : 0xffffff7fa4276f3f
0xffffff820d67bb00 : 0xffffff7fa4276719
0xffffff820d67bb60 : 0xffffff7fa427854c
0xffffff820d67bba0 : 0xffffff7fa421b8bb
0xffffff820d67bc20 : 0xffffff7fa42131ce
0xffffff820d67bc70 : 0xffffff7fa42796eb
0xffffff820d67bcc0 : 0xffffff8023c6d55f
0xffffff820d67bd10 : 0xffffff8023cc9e47
0xffffff820d67bd70 : 0xffffff8023744532
0xffffff820d67bdc0 : 0xffffff8023673680
0xffffff820d67be10 : 0xffffff80236509dd
0xffffff820d67be60 : 0xffffff80236634eb
0xffffff820d67bef0 : 0xffffff80237735ad
0xffffff820d67bfa0 : 0xffffff8023620986
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.18.48)[09DFEF11-0A5B-369B-91C5-FD32B3E62DD3]@0xffffff7fa4e2a000->0xffffff7fa4e3cfff
dependency: com.apple.driver.AppleGraphicsControl(3.18.48)[91D747FB-F341-33F2-BBDD-0CA45A3CC1B2]@0xffffff7fa4dfa000
dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7fa4977000
dependency: com.apple.iokit.IOPCIFamily(2.9)[580E0204-B37A-32BA-AC27-E8DBCA519B1F]@0xffffff7fa3e94000
dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7fa4204000
dependency: com.apple.AppleGraphicsDeviceControl(3.18.48)[89491182-0B41-3BC3-B16F-D5043425D66F]@0xffffff7fa426a000
com.apple.nvidia.driver.NVDAResman(10.3)[AEA1EB3B-9B42-30F7-B281-208F5ADA51B3]@0xffffff7fa4275000->0xffffff7fa454efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[580E0204-B37A-32BA-AC27-E8DBCA519B1F]@0xffffff7fa3e94000
dependency: com.apple.iokit.IONDRVSupport(519.15)[B419F958-11B8-3F7D-A31B-A72166B6E234]@0xffffff7fa425a000
dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7fa4204000
dependency: com.apple.AppleGraphicsDeviceControl(3.18.48)[89491182-0B41-3BC3-B16F-D5043425D66F]@0xffffff7fa426a000
com.apple.nvidia.driver.NVDAGK100Hal(10.3)[91027C15-0975-34C3-BEB0-55E59F9821B0]@0xffffff7fa6459000->0xffffff7fa6606fff
dependency: com.apple.nvidia.driver.NVDAResman(10.3.0)[AEA1EB3B-9B42-30F7-B281-208F5ADA51B3]@0xffffff7fa4275000
dependency: com.apple.iokit.IOPCIFamily(2.9)[580E0204-B37A-32BA-AC27-E8DBCA519B1F]@0xffffff7fa3e94000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
17E202
Kernel version:
Darwin Kernel Version 17.5.0: Fri Apr 13 19:32:32 PDT 2018; root:xnu-4570.51.2~1/RELEASE_X86_64
Kernel UUID: 7134F18E-AAC2-3C5B-B2C4-ABB799B4B9DF
Kernel slide: 0x0000000023400000
Kernel text base: 0xffffff8023600000
__HIB text base: 0xffffff8023500000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 11323133421
last loaded kext at 10742446112: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa6d1c000, size 32768)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.23.33
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 281.51
com.apple.driver.AppleHDAHardwareConfigDriver 281.51
com.apple.driver.AppleHDA 281.51
com.apple.driver.AppleGraphicsDevicePolicy 3.18.48
com.apple.AGDCPluginDisplayMetrics 3.18.48
com.apple.driver.AppleHV 1
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.5f3
com.apple.driver.pmtelemetry 1
com.apple.GeForce 10.3.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.3.2
com.apple.driver.AGDCBacklightControl 3.18.48
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.eficheck 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleMuxControl 3.18.48
com.apple.nvidia.NVDAStartup 10.3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleMCCSControl 1.5.4
com.apple.driver.AppleIntelFramebufferCapri 10.3.2
com.apple.iokit.IOBluetoothUSBDFU 6.0.5f3
com.apple.driver.AppleUSBTCKeyEventDriver 254
com.apple.driver.AppleUSBTCKeyboard 254
com.apple.driver.AppleUSBTCButtons 254
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.filesystems.apfs 748.51.0
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.Brcm4331 800.21.30
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AirPort.Brcm4360 1240.19.1a3
com.apple.driver.AppleAHCIPort 329.50.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 220.50.1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 281.51
com.apple.kext.OSvKernDSPLib 526
com.apple.iokit.IOAVBFamily 675.6
com.apple.plugin.IOgPTPPlugin 675.12
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.nvidia.driver.NVDAGK100Hal 10.3.0
com.apple.nvidia.driver.NVDAResman 10.3.0
com.apple.AppleGPUWrangler 3.18.48
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.4
com.apple.driver.AppleThunderboltDPOutAdapter 5.5.3
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleGraphicsControl 3.18.48
com.apple.driver.AppleHDAController 281.51
com.apple.iokit.IOHDAFamily 281.51
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 519.15
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOAcceleratorFamily2 378.18.1
com.apple.iokit.IOSurface 211.12
com.apple.AppleGraphicsDeviceControl 3.18.48
com.apple.iokit.IOGraphicsFamily 519.15
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.5f3
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.5f3
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3
com.apple.iokit.IOBluetoothFamily 6.0.5f3
com.apple.driver.AppleUSBMultitouch 261
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.5.3
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.driver.AppleThunderboltNHI 4.7.2
com.apple.iokit.IOThunderboltFamily 6.7.8
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.50.10
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.50.6
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.50.3
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 675.12
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
EOF

 

[estabya]

It is a graphics related kernel panic, so worst case scenario this would be my guess:

https://www.apple.com/support/macbookpro-videoissues/

Unfortunately the repair window is over for your system.

You might try doing a fresh install of MacOS/OS X (whichever you’re using) to see if that helps.

 

[bigvibes]

Thanks, I spoke to Apple support and they had me run the latest update. I don't know if that'll help but their conclusion was that because I only have 30 gb left of hard drive space that's why this is happening. Does that sound legit? I figured the OS would give me some sort of warning.

They weren't able to diagnose the issue you pointed me to over the phone. I have to take it in to find out.

 

[treekram]

So the 2012 Retina 15" MBP's have the issue mentioned in post #2. But there were also quite a few people who seemed to suddenly have GPU kernel panics (what you have) with 10.13.3. Once 10.13.4 came out, there seemed to be fewer people having issues. So, 10.13.5 may help. Otherwise, downgrading to Sierra can help. I don't think it's likely that 30GB free disk space would be an issue. Quite a few of the folks who had the GPU issue with 10.13.3 also seemed to have battery issues (some minor, some not). So, if it were me, I would try:
1) 10.13.5 update
2) Check your battery status
3) Freeing up more disk space - I don't think it's the cause of your problem, but hopefully it's easy to do.

Depending on how convenient it is, you can slot going to Apple someplace in the list. They may suggest a re-install of the OS, it seems to be in their script if they can't easily find a solution. If none of these work out, before paying for a repair, I would try downgrading to Sierra.

 

[bigvibes]

I'm running 10.13.6 so I figure that would be better than 10.13.5. My battery is nearly new but I'm still having problems.

 

[T'hain Esh Kelch]

Most likely a faulty GPU.

 

[Audit13]

I would return it.

If you are curious, try running the OpenGL test too: https://www.maxon.net/en/products/cinebench/

If you use Safari to surf, the machine probably won't crash because Safari uses the Intel GPU while Chrome uses hardware acceleration that causes the nVidia GPU to take over.