iPad Pro Streaming Netflix or Youtube , 2021 IPAD PRO 12.9

[Chyna320]

I'm streaming Netflix and YouTube on my IPAD PRO 12.9
Although I'm connected via 5G with speeds exceeding 400mps ( as indicated on more than one speed test site) I can't get HD quality , when trying to watch a 4k video on YouTube the machine completely stalls...
Any ideas ? ( neither Netflix nor Tmobile support could come up with a solution)

 

[TiggrToo]

I'm streaming Netflix and YouTube on my IPAD PRO 12.9
Although I'm connected via 5G with speeds exceeding 400mps ( as indicated on more than one speed test site) I can't get HD quality , when trying to watch a 4k video on YouTube the machine completely stalls...
Any ideas ? ( neither Netflix nor Tmobile support could come up with a solution)

Going to guess you're in the US.

You have the right plan with the 4K add on?

 

[Chyna320]

Yes, sorry , in the states with UHD plan.
Thanks.

 

[mikedude86]

I know ATT auto enables some sort of stream saver that you can disable in the account settings

 

[Chyna320]

I know ATT auto enables some sort of stream saver that you can disable in the account settings

Thanks, no such feature on Tmobile.
Went over all the possible settings with both Netflix and Tmobile support.

 

[MrSky]

Did you test streaming the same 4k video on Wi-Fi ?

 

[Chyna320]

Did you test streaming the same 4k video on Wi-Fi ?

Not yet. I will a bit later and will update with the results.

 

[MrSky]

Not yet. I will a bit later and will update with the results.

also double check if you have some kind of VPN app enable, some of them are not good for streaming.

 

[Chyna320]

Not yet. I will a bit later and will update with the results.

Checked on WIFI very good UHD quality.
I think T mobile somehow don't give you the speed showing you are on..
I can't watch YouTube vids even on 1440...while showing I'm connected at 5G and upwards of 400 Mbps...
Went into a TMobile store ,the rep couldn't connect his IPAD either to any UHD videos or even 1440..

 

[MrSky]

Checked on WIFI very good UHD quality.
I think T mobile somehow don't give you the speed showing you are on..
I can't watch YouTube vids even on 1440...while showing I'm connected at 5G and upwards of 400 Mbps...
Went into a TMobile store ,the rep couldn't connect his IPAD either to any UHD videos or even 1440..

ok. if its T-Mobile then you can try to bypass it by using a VPN.

even the Free ones should work.

try 1.1.1.1 https://apps.apple.com/us/app/1-1-1-1-faster-internet/id1423538627
If it gives you issues, you can open the app, tap on the the 3 lines on the upper right. it will open up extra setting in which you can just select "1.1.1.1" instead of "WARP" . Some sites doesn't work with "WARP".

you can also easily turn it off or on too from the app too or just leave it on all the time.

Once you have this installed and enabled. Then open YouTube and test out 4k over 4g/5g etc.

If this doesn't work you can try other free VPNS.

‎Proton VPN: Fast & Secure

‎Proton VPN is the world's ONLY free VPN service that is safe to use and respects your privacy. Proton VPN is created by the CERN scientists behind Proton Mail - the world's largest encrypted email service. Proton’s free VPN offers secure and encrypted internet access with advanced security...

apps.apple.com

‎Windscribe VPN

‎Windscribe VPN is a tool that secures Wifi and helps you safeguard your privacy online. Best part? It’s absolutely free to use and offers up to 10GB of bandwidth per month! That’s something you can actually use! With Windscribe VPN, you'll never mess with confusing settings and option menus...

apps.apple.com

 

[BigBlur]

Thanks, no such feature on Tmobile.
Went over all the possible settings with both Netflix and Tmobile support.

I’m assuming you have the Magenta MAX or MAXUp plan? The terms/fine print on their site says it needs to be activated: “Activation required to deliver video streams at speeds that provide up to Ultra HD video capability (max 4K).”

There is a toggle setting within your account/profile to activate 4K UHD streaming…

Manage your plan, features & services

Manage your T-Mobile plan, features, add-ons, as well as review your benefits and promotions.

www.t-mobile.com

https://www.reddit.com/r/tmobile/comments/m5xilv

 

[Chyna320]

O M G !!!!!
The amount of hours with all these support techs which yielded absolutely nothing You did in one short post ????
I cannot thank you enough.

 

[TiggrToo]

O M G !!!!!
The amount of hours with all these support techs which yielded absolutely nothing You did in one short post ????
I cannot thank you enough.

That's why I asked about the add-on.

 

[Chyna320]

That's why I asked about the add-on.

No max up option for an IPAD plan..we tried to add it and there was no such option.